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Assistant Claims Analyst CIC Insurance Group

CIC Insurance Group is the leading Co-operative insurer in Africa and one of the top three insurance companies in the country.

CIC Insurance Group consists of three subsidiaries; CIC General Ltd, CIC Life Assurance Ltd and CIC Asset Management Ltd.

Role Purpose: To efficiently handle all claims and settle within stipulated timelines

Role/Job Description

  • To register and process all reported claims and appoint relevant service providers where applicable and advice the clients on the required claims supporting documents.
  • To receive and acknowledge all customer correspondences.
  • To initiate claim recoveries.
  • To accurately post, maintain and review claims reserves on a continuous basis
  • To raise payment requisitions within the set standards.
  • To promptly and efficiently attend to customer queries, and complaints
  • Ensure all claims documents are archived in the relevant systems.
  • To continuously recommend system enhancements for improved services.
  • To communicate risk improvement measures for implementation in the underwriting. department by monitoring claims experience trends.
  • To distribute the incoming correspondences and dispatch outgoing correspondences
  • To resolve customer complaints and disputes swiftly, fairly and diplomatically.
  • Prepare various claims analysis reports for clients and management consumption.
  • Any other duties as may be allocated by the management from time to time

    Academic Qualifications

  • Bachelor’s Degree in a relevant field

    Professional Qualifications

  • Certificate of proficiency in Insurance

    Relevant Work Experience: At least two Years in underwriting/claims department preferably in a busy environment.

    If you meet the above requirements and consider yourself up to the challenge, please email your application and a copy of your CV clearly indicating on the subject of your email the job Ref No.For example: Ref : Application for Assistant Claims Analyst Position to:

    The Group Human Resources Manager
    CIC Insurance Group Ltd

    Strictly through Email to: recruitment [at]

    The application should reach us by close of business .

    Please note only shortlisted candidate will be contacted.

    If you do not hear from us consider your application unsuccessful.

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