9mobile Nigeria Head, Network NQoS Jobs in Nigeria

9mobile Nigeria Head, Network NQoS Jobs in Nigeria

  • 9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

    Job Summary

  • Coordinate and manage the tracking of key network performance indicators, information and statistics to ensure network quality at all times.

  • Facilitate the implementation of a total quality assurance tool/methodology to ensure adherence to international standards and guiding policies and procedures.

  • Represents 9mobile technical team during NCC meetings & projects in addition to review 9mobile submissions to NCC.

  • Detect and report any bottlenecks in the network due to capacity shortages or other reasons.

    Principal Functions


  • Assist in the definition of the division's plans, policies, projects, and service levels.

  • Plan and ensure implementation of established internal processes using best practice standards to ensure a stable and highly available systems platform for an optimal operating environment.


  • Coordinate the proactive tracking, collation and review of network traffic and other network performance data to identify potential trouble spots and initiate necessary steps to mitigate possible/ identified risks.

  • Analyse, Detect & Report any problem due to capacity shortages.

  • Coordinate the preparation of technical reports on network quality/ performance.

  • Design and implement tools, activities and processes to measure and interpret network performance data towards ensuring a standardised and quality network.

  • Ensure the continuous availability of up-to-date and standard tools, guidelines and quality management policies and procedures for all Network QoS & Support activities.

  • Enforce standardised change control methods to guarantee that Network systems run only authorised and tested configurations.

  • Develop and implement relevant diagnostics tools (e.g. test drives) to monitor and track network quality.

  • Plan and ensure proper implementation of quality of service systems and procedures to monitor compliance with approved Network QoS & Support governance framework.

  • Review and ensure that all processes and procedures within Technical department are executed in line with best practices/standards.

  • Manage vendor performance evaluation and ensure agreed SLAs are achieved.

  • Review recommendations of the internal audit function relating
    to Network QoS & Support policies, standards, guidelines, and operations and act as required.

  • Implement the function's work programs and plans in line with agreed upon procedures and guidelines.

  • Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.

  • Conducts needs analysis studies to design and implement quality of service training programs for key personnel in Network QoS & Support division and ensure compliance with international standards

  • Manage inter-functional relations to ensure synergy across the various departmental functions.

  • Monitor and control the budgetary needs of the unit/function.

  • Prepare/compile agreed periodic activity and performance reports for the attention of the Chief Technical Officer (CTO)

  • Perform any other duties as assigned by the Chief Technical Officer (CTO).

    Educational Requirements

  • First Degree or equivalent in Electrical Engineering

  • Postgraduate degree/relevant professional qualification

  • Minimum of Twelve (12) years relevant work experience with at least three (3) years in a managerial position


  • Network Operations

  • Network Performance

  • Network Security and Assurance

  • Service Continuity Management, Monitoring and Control

  • Telecommunications & Mobile Network Standards & Specifications.


  • Leadership and People Management.

  • Accountability.

  • Communication.

  • Problem Solving.

  • Behavior

  • Passion for Excellence.

  • Integrity.

  • Empowering people.

  • Growing people.

  • Teamwork.

  • Customer Focus.

    How to Apply

  • For more information and job application details, see; 9mobile Nigeria Head, Network NQoS Jobs in Nigeria

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