9mobile Manager, PS & CS VAS Jobs in Nigeria

9mobile Manager, PS & CS VAS Jobs in Nigeria

Job Summary

Manage the operation and maintenance of Circuit Switching (CS) VAS systems and provide high level support functions on CS VAS equipment.

Principal Functions

Tactical:

Assist the Head, Core and VAS Operations in communicating the unit's direction and objectives to all staff.

Keep abreast of global and local best practice as it relates to the team/ function's activities.

Assist in continuously reviewing the unit's activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.

Assist in identifying required resources, personnel and funding to achieve the unit/ function's strategy.

Establish and manage service levels with key internal and external stakeholders.

Operational:

Lead the CS VAS Operations team to ensure the optimal performance, operation and maintenance of EMTS's circuit switching systems and VAS nodes.

Liaise with vendors to commission, integrate and perform system acceptance testing (SAT) for VAS elements on EMTS's network.

Troubleshoot circuit switching VAS network nodes such as Voicemail, USSD, IVR, ring back tone, etc, as required to prevent, isolate and resolve network faults.

Ensure adherence to a proactive maintenance cycle on all VAS circuit switching systems

Ensure the timely resolutions of faults in CS VAS systems and monitor system repair, service and upgrades.

Refine operating processes, systems and platforms to facilitate continuous improvement and ensure network operations meet operational delivery requirements.

Review recommendations of the internal audit function relating to CS VAS system policies, standards, guidelines and operations and take action as required.

Manage inter-functional relations to ensure synergy across the various departmental functions.

Provide leadership and guidance to team members

and manage subordinate's performance towards the achievement of overall team objectives.

Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Core and VAS Operations.

Perform any other duties as assigned by the Head, Core and VAS Operations.

Educational Qualification and Experience

First Degree or equivalent in Electrical Engineering

Six (6) to Eight (8) years work experience with at least three (3) years in a supervisory role

Experience, Skills & Competencies

Knowledge:

Network Availability and Capacity Management

Control NetworkTechnologies

IP Technologies

Skills:

Teaming

Delegation/Supervisory

Problem Solving

Behavior:

Passion for Excellence

Integrity

Empowering people

Growing people

Team work

Customer Focus

How to Apply

For more information and job application details, see; 9mobile Manager, PS & CS VAS Jobs in Nigeria

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