9mobile (Formerly Etisalat Nigeria) Manager, Retail Strategy & Operations Jobs in Nigeria

9mobile (Formerly Etisalat Nigeria) Manager, Retail Strategy & Operations Jobs in Nigeria

Job Summary

  • This role will have overall responsibility for the Retail Sales Strategy Conceptualization, Development & Implementation for aggressive growth aimed at driving high performance and operational efficiency by ensuring that targets and service levels are achieved.

  • Provide leadership for the implementation of 9mobile projects and initiatives through the Retail experience centres to drive competitive advantage

  • The Manager of Retail Strategy & Operations will work closely with Commercial Leadership,Technical, as well as Functional Teams from Human Resource, Procurement, Legal,Facilities, Regulatory, CEM, Marketing, Digital Media, VAS Development and Product Development & Quality Assurance teams to develop and execute an aligned new Organic Sales strategy aimed at growing Sales Revenues.

    Principal Functions


  • Continuously review retail sales activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.

  • Identify and recommend strategies for optimizing retail outlet performance and increasing profitability.

  • Identify required resources, personnel and funding to achieve retail sales strategy.

  • Manage inter-functional relations to ensure synergy across the various departmental functions.

  • Bear overall responsibility for the ongoing performance and achievement of retail sales targets and budgets.

  • Maintain, support and improve relationships with top level enterprise customers and assist in the winning of major business opportunities.


  • Coordinate all retail sales activities and ensure compliance with EMTS regulation/standard policies, Processes and procedures.

  • Propose/initiate specific sales campaigns aligned with retail standards and guidelines.

  • Identify, facilitate and manage human & material resource capacity, technical and training requirements to enhance productivity and increase performance in Retail

  • Identify and explore growth and expansion opportunities for profitable Retail coverage and enhanced service delivery.

  • Facilitate tactical intervention activities, operational plans and programs to boost organic revenue growth and realization of Sales targets in the experience centres (i.e. promos,communications support, network enhancement, visibility awareness etc.)

  • Develop and execute staff engagement activities to optimize staff output.

  • Develop Retail specific product and service offerings towards achievement of business goals and objectives

  • Periodic experience centre audit to ensure compliance with Retail SOPs and guidelines

  • Manage the conduct of periodic sales reviews to determine sales potential of the various outlets as input into the sales targeting process.

  • Proactively identify and advise senior management on potential revenue streams and customer needs in order to maximize revenue for the organization.

  • Assist in developing commission and bonus models and present suggestions to the Head, Sales Distribution (HQ)

  • Maintain up to date knowledge of EMTS products and solutions and interpret business customer needs to new value propositions tailored to meet the specific needs.

  • Forward segment/sector specific value propositions to the Head Retail.

  • Ensure consistent and qualitative service delivery to
    the customers.

  • Ensure maintenance of detailed customer database and carry out ongoing customer trend analysis to support retail sales strategies.

  • Monitor and ensure compliance of outlet infrastructure and equipment with defined company standards.

  • Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives

  • Build team that provides day-to-day support for the Retail frontline team achieve set targets.

  • Prepare/compile agreed periodic activity and performance reports for the attention of the Head Retail.

  • Oversee prompt and efficient resolution of requests, complaints and other issues relating to Retail service delivery

  • Perform any other duties as assigned by the Head, Retail

    Educational Requirements

  • First degree or equivalent in a relevant discipline.

  • Postgraduate/professional qualification in a related field will be an added advantage.

    Experience,Skills & Competencies

  • Seven (7) to Ten (10) years workexperience, with at least three (2) years in a supervisory role.

  • High level of knowledge and experiencewithin the telecom industry

  • Ability to create and execute successfulchannel & support strategies that will support/sustain growth.

  • Experience with relevant systems/toolsCRM, Inventory Mgt.

  • Excellent communication skills (verbaland written).

  • Excellent executive level presentationskills.

  • Ability to successfully navigate andinfluence personalities, build and maintain relationships within a complexbusiness landscape


  • Analytical Skills: Able to analysecomplex data and translate findings in to executable strategy to achievedesired results

  • Interpersonal Skills: Able to form bondswith people and communicate effectively with all levels and get required buy-infor initiatives and plans. Enjoys working in a team environment and being partof a fast-growing company pioneering & leading

  • Leadership Skills: Able to lead a teamof diverse backgrounds/skills commercial, financial and technical withnecessary drive required to achieve set goals and objectives. Perceived as amentor.

    How to Apply

    For more information and job application details, see; 9mobile (Formerly Etisalat Nigeria) Manager, Retail Strategy & Operations Jobs in Nigeria

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