7Eleven Consultancy Services Customer Care / Purchasing Officer Jobs in Nigeria

7Eleven Consultancy Services Customer Care / Purchasing Officer Jobs in Nigeria



Responsibilities

  • Manage customers’ enquiries on orders, deliveries and products

  • Provide delightful customer experience through email, phone, messaging and social media touch-points

  • Monitor and follow up on customers’ feedback, requests, claims and delivery requirements

  • Process daily customer orders by ensuring that sufficient stocks are in store and purchasing regularly from designated suppliers

  • Liaise with customers and suppliers on out-of-stock arrangements, returns and exchanges of defects or damaged products

  • Manage and update online store inventory

  • Monitor the daily delivery status of the delivery teams, for customer service interventions, when necessary

  • Coordinate the operations team in the daily warehouse activities, i.e. picking, checking and packing of items, when necessary

  • Assist in product listing, orders' fulfilment and shipping arrangement on company's e-commerce platforms.

  • Any other administrative work as assigned by the Operation Manager / General Manager.

    Requirements

  • Candidates should possess relevant qualifications with 2 - 4 years relevant work experience.




    How to Apply

    Interested and qualified candidates should send their CV to: 7elevenconsult@gmail.com using the Job Title as the subject of the email.

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