4th Generation Capital Jobs in Kenya

4G Capital (4th Generation Capital) is Africa’s fastest fintech providing ethical credit services to those who require it most.

We provide rapidly accessible and affordable unsecured loans with strict affordability criteria to prevent unmanageable debt.

Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses and provide for the unforeseen. Our customers are our partners.

We operate in their markets through 6-man micro branches to provide tailored relationship-based services.



Our vision is to become the number one retail finance firm in Africa by offering the best services in terms of accessibility, affordability, value and customer experience.

Field Collections Agent
Responsibilities

Ensure all work queues are acted upon.

Ensure all PTP information to be captured accurately

Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears

Ensure allocated accounts are monitored on a daily basis and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.

Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with 4G policies.

Achieve the monthly collection targets.

Identify and escalate deceased or disabled customers to collections management for review or collection termination.

Perform field visits and submit reports/action plans to recover debt.

Work closely with the branches on

their bad debt portfolio

Other duties include:

Conduct field visit assessment before visiting the market areas.

Manage relationships with local authorities and Security Officers

Plan and organize field collection drives across all branches.

Flag BFCs to be forwarded to the EDC for action

Requirements

2 years’ work experience in debt collection

Experience in a microfinance, bank or any financial institution

A good level of general education- Diploma or degree

Computer literacy

Education background in sales/Marketing

Key Competencies

Customer Handling

Sales and Business Development

Enforcement of contract and repayment obligations

Administrative Support

General support to all tasks

Communications

Small Branch Operations

Information Collection

Personal Attributes

Integrity and ability to work in consumer finance

High Motivation

Self starter-functional problem solver

Process discipline- Ability to follow SOPs

If you are interested and meet the above requirements and competencies, kindly send your cv and cover letter detailing your suitability for the position applied for to careers@4g-capital.com

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