4G Capital Training Assistant Jobs in Kenya

4G Capital Training Assistant Jobs in Kenya; The Training Assistant assists in preparation and delivery of training and continuous learning in support of the company workforce. He/she will support the Training Manager and operations team in ensuring training design, content and delivery is aligned with the needs of the business, with particular focus on the field force administering and collecting credit products to small business customers. He/she will assist in development of content in addition to conducting centralised group training when required. He/She will work closely with the senior management team in special project work as required.

Roles and Responsibilities

Assist in maintaining and updating existing training programmes and library of training materials, informed by SMT & Market requirements

Identify training shortfalls and assist in developing materials as required

Assist in delivery of 4G Capital training courses (average 1 week per month), supported by management and the Training Manager

Assess candidate performance and submit suitability recommendations

Assist in preparation and delivery of both staff and customer training

Gather intel to inform customer training needs

Update customer business training videos

Conduct Quality Assurance (QA) to assess performance of teams on company policies and procedures

Conduct workforce Training Needs Analysis (TNA) and continuous improvement programmes to identify gaps

Provide remedial/refresher training to cover gaps identified in TNAs and QA

Conduct follow-up assessments on training delivered to ensure adherence and provide feedback

Required Skills

Excellent communication and interpersonal skills

Field experience in retail and leading high-performing teams

IT and technology literate

Specialized skills in Excel and Presentation

Keen attention to detail

Personal Attributes

Self-starter, problem solver, able to work under minimal supervision

Integrity and professionalism

Ability to motivate teams and give developmental feedback

Strong client service orientation

Proficiency in leveraging digital learning platforms and tools

How to Apply

For more information and job application details, see; 4G Capital Training Assistant Jobs in Kenya

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