4G Capital Debt Collections Agent Jobs in Kenya


4G Capital Debt Collections Agent Jobs in Kenya; You will work closely with customers, branch teams, and internal stakeholders to recover overdue accounts through ethical, professional, and solutions‑focused engagement.

This role combines field collections, customer relationship management, and portfolio performance, making it ideal for someone who enjoys solving problems, negotiating effectively, and making a measurable business impact.

What You’ll Be Doing

Manage Customer Accounts

  • Proactively manage assigned customer accounts to ensure timely recovery of overdue payments.

  • Consistently achieve daily and monthly collection targets through effective planning and execution.

  • Conduct timely follow‑up on defaulted accounts to maximise recoveries.

  • Investigate and resolve customer queries while maintaining positive relationships.

    Protect Portfolio Quality
  • Monitor delinquent accounts and implement appropriate recovery strategies.

  • Work closely with branch teams and Call Centre to reduce portfolio risk and improve recoveries.

  • Develop practical repayment solutions that support both customer and business.

  • Contribute to maintaining a healthy and sustainable loan portfolio.

    Field Recovery & Stakeholder Engagement
  • Conduct field visits to support debt recovery activities.

  • Prepare detailed recovery reports and action plans following engagements.

  • Collaborate with branch teams during recovery campaigns to maximise performance.

  • Build productive relationships with local administration, community leaders, and security agencies where appropriate.

    Reporting & Compliance
  • Maintain accurate and up‑to‑date collection records and customer documentation.

  • Provide regular reports on recovery progress, challenges, and recommendations.

  • Ensure all collection activities comply with company policies, regulatory requirements, and ethical practices.

  • Uphold professionalism, integrity, and customer confidentiality.

    What We’re Looking For

    Essential
  • Diploma or Degree in a Business‑related field.

  • Previous debt collection experience.

  • Strong communication, negotiation, and interpersonal skills.

  • Excellent organisational and time management skills.

  • High attention to detail and problem‑solving ability.

  • Ability to manage confidential information with discretion.

  • Strong customer service mindset and professional approach.

  • Ability to work independently and within a team.

  • Willingness to relocate anywhere within Kenya.

    Desirable
  • Experience in financial services, micro‑finance, or lending.

  • Experience conducting field collections and customer visits.

  • Experience working with community stakeholders and local administration.

  • Knowledge of credit risk management and recovery strategies.

    You’ll Thrive in This Role If You
  • Stay calm, resilient, and solution‑focused under pressure.

  • Balance commercial outcomes with empathy and respect for customers.

  • Take ownership of your portfolio and consistently deliver results.

  • Enjoy working both in the field and collaboratively with teams.

  • Have a strong sense of integrity and accountability.

  • Believe in responsible lending and helping entrepreneurs recover and succeed.
    How to apply

    For more information and job application details, see; 4G Capital Debt Collections Agent Jobs in Kenya

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