4G Capital Branch Manager Jobs in Kenya
About the Role
Support 4G Capital’s mission of financial inclusion by acquiring new customers, managing collections and maintaining a healthy loan portfolio.
Help customers access financial resources while providing business training and financial management support to promote sustainable business growth.
Contribute to customer acquisition, portfolio quality and long-term customer relationships across underserved communities.
Key Responsibilities
Loan Origination and Sales
Generate new customer leads and identify business growth opportunities.
Conduct due diligence on prospective clients.
Deliver business training in financial management and business planning.
Promote and sell loan products tailored to customer needs.
Support growth of the loan portfolio through effective customer acquisition.
Collections and Portfolio Maintenance
Ensure timely loan repayments through effective collections management.
Maintain regular communication with customers regarding repayment obligations.
Address repayment discrepancies promptly and professionally.
Support portfolio quality and sustainability through proactive account management.
Default Management
Manage delinquent and defaulting accounts professionally.
Escalate accounts requiring additional intervention when necessary.
Negotiate repayment arrangements using a customer-focused approach.
Support recovery efforts while maintaining positive customer relationships.
Relationship Management
Build and maintain long-term relationships with customers.
Develop partnerships with referral sources and external stakeholders.
Provide guidance and support throughout the customer loan lifecycle.
Promote customer satisfaction and loyalty.
Risk and Credit Management
Adhere to established credit policies, procedures and regulatory requirements.
Conduct due diligence and affordability assessments.
Identify, assess and mitigate portfolio risks.
Ensure responsible
lending practices are followed at all times.
Market and Product Knowledge
Stay informed about market trends, industry developments and competitor offerings.
Develop strong understanding of loan products and customer needs.
Use market intelligence to support customer acquisition and portfolio growth.
Qualifications
Who We Are Looking For
Minimum one (1) to two (2) years of sales and collections experience, preferably within a financial institution.
Proven track record of achieving or exceeding sales targets.
Strong understanding of loan products, credit analysis and risk management principles.
Excellent communication, negotiation and relationship-building skills.
Strong customer service orientation and problem-solving ability.
High levels of integrity, professionalism and adherence to standard operating procedures.
Passion for financial inclusion and creating positive community impact.
Willingness to relocate to underserved regions outside Nairobi to support business growth and customer outreach.
How to apply
For more information and job application details, see; 4G Capital Branch Manager Jobs in Kenya
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