4G Capital Branch Manager Jobs in Kenya
What You’ll Be Doing
Drive Business Performance
Deliver branch profitability by achieving monthly disbursement, collections, and portfolio performance targets.
Drive customer acquisition and portfolio growth while maintaining high portfolio quality.
Monitor branch performance against key indicators and implement improvement initiatives.
Lead and Develop Your Team
Provide day‑to‑day leadership, coaching, and support to branch teams.
Foster a high‑performance culture built on accountability, collaboration, and customer excellence.
Support staff development through coaching, performance management, and problem‑solving.
Create an efficient and motivating work environment.
Protect Portfolio Quality & Manage Risk
Oversee loan verification, reference checks, and customer due diligence.
Ensure responsible lending through strict adherence to affordability assessments and credit policies.
Identify, manage, and escalate portfolio risks proactively.
Champion fraud prevention with strong internal controls and timely reporting.
Deliver Outstanding Customer Experience
Build trusted relationships with customers, community leaders, and strategic partners.
Ensure customers receive exceptional service throughout their journey.
Promote responsible borrowing and sustainable business growth.
Resolve customer complaints promptly and professionally.
Drive Operational Excellence
Ensure compliance with company policies, SOPs, and regulatory requirements.
Oversee branch administration, including office management, filing, procurement, and inventory.
Provide accurate management reports, market intelligence, and customer insights.
Identify emerging business opportunities and recommend growth strategies.
What We’re Looking For
Essential
Diploma or Degree in a Business‑related field.
Demonstrated leadership experience with ability to motivate and develop teams.
Strong communication, presentation, and interpersonal skills.
Excellent organisational, planning, and problem‑solving abilities.
High levels of integrity and professionalism.
Ability to
manage confidential information with discretion.
Strong customer service orientation and commercial awareness.
Proactive, self‑driven approach with ability to work independently.
Willingness to relocate anywhere within Kenya.
Internal Eligibility Requirements
Must currently hold the position of Team Leader or Branch Manager in financial services.
Must have consistently achieved strong performance across KPIs and managed a healthy portfolio.
You’ll Thrive in This Role If You
Lead by example and inspire others.
Enjoy coaching and developing people.
Make sound decisions under pressure.
Build strong relationships with customers and communities.
Take ownership and accountability for performance.
Are passionate about helping entrepreneurs grow their businesses.
Balance commercial performance with responsible lending and customer care.
Believe great leadership is measured by team success.
How to apply
For more information and job application details, see; 4G Capital Branch Manager Jobs in Kenya
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