Zalego Academy Nairobi Technical Writer - Renewable Contract Jobs in Kenya

Zalego Academy Nairobi Technical Writer - Renewable Contract Jobs in Kenya


Description

  • StepWise is looking for a talented technical writer for its Zalda software development subsidiary to be part of a cross-functional team, working closely with designers, product managers, software engineers, and other stakeholders to create various types of documentation for our software products.

  • You are a naturally curious, resourceful researcher and creative problem-solver—a self-starter with the drive to take initiative and pursue the information needed to deliver outstanding technical content for our organization.

  • Your willingness to learn and technical acumen are essential qualities for success in this role. You MUST also have excellent written and verbal communication skills in English.

    Responsibilities

  • Work with internal teams to obtain an in-depth understanding of our products and services and our documentation requirements.

  • Understand the vision for the end-to-end customer journey, with an appreciation for flow, content strategy, content structure, customer-interactions, all while applying a consistent voice and tone.

  • Create procedure manuals, technical specifications, training materials, tutorials, and process documentation.

  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.

  • Ensure documentation is accessible to everyone, including persons with disabilities.

  • Work with Visio team to capture documentation in graphical workflows.

  • Provide feedback to the engineering team on potential improvements in UI
    and UX.

  • Collaborate with Marketing to develop compelling product use cases and story telling.

  • Take initiative in generating ideas and suggestions to improve design solutions, content strategy, and other aspects of the user experience.

  • Stay current on the latest trends in design and usability.

    Requirements

  • University degree in relevant technical field.

  • 2-4 years’ industry experience as an effective technical writer.

  • Previous experience writing documentation and procedural materials for multiple audiences.

  • Expert on Microsoft dynamics.

  • Experience working with software engineers to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content.

    Skills

  • Superior written and verbal communication skills, with a keen eye for detail.

  • Proven ability to quickly learn and understand complex topics.

    How to Apply

  • For more information and job application details, see; Zalego Academy Nairobi Technical Writer - Renewable Contract Jobs in Kenya


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