Yara Customer Service Manager Jobs in Tanzania

Yara Customer Service Manager Jobs in Tanzania

About the Unit

Yara's knowledge, products and solutions grow farmers', distributors' and industrial customers' business profitably and responsibly, while protecting the earth's resources, food and environment.

Our fertilizers, crop nutrition programs and technologies increase yields, improve product quality and reduce the environmental impact of agricultural practices. We foster a culture that promotes the safety of our employees, contractors and societies.

Responsibilities

Manage daily operations in the customer service department

Implement strategic plans to improve customer service and company’s revenue.

Build and maintain relationships with key customers of Yara Tanzania, ensure customer satisfaction with Yara product and services

Take ownership, actively promote and manage the process of continuous improvement in Customer Service standards

Create effective customer service procedures, policies, and standards in liaison with the CFO.

Ensure all the Local Purchase Orders (LPO) from customers are aligned with the LPO Legitimate Policy.

Ensure timely submission of the quarterly survey on customer service to the CFO.

Lead, develop and motivate performance of the Customer Service team.

[Profile[

Bachelors degree in business related studies

A minimum of 5 years of supervisory work experience in a business oriented customer service department

Experience in leading a productive customer service team

Knowledge and skills in microsoft office applications and ERP system applications

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Additional Information

Good interpersonal skills

Strong analytical skills and result-oriented

Excellent verbal and written communication skill

Apply no later than

14th November 2019

Yara Customer Service Manager Jobs in Tanzania