World Vision Regional IT Manager Jobs in Kenya

World Vision Regional IT Manager Jobs in Kenya

Purpose of the Position

  • Operationally, microfinance is similar to banking and requires a high level of automation and enhanced operational environments to manage and deliver the various products across the Micro Finance Institution (MFI) organisation.

  • Therefore, having the right technology platforms, processes and people to deliver these services is critical to achieving VF’s strategic goals.

  • As a result of the highly specialised nature of the business, VisionFund (VF) now has its own team of people who will be responsible for the efficient and effective use of technology and operational standards, enhancing these to drive impact towards VF’s 2030 strategy.

  • This automated concept is focused on banking and accounting systems, and associated derivative peripherals, with People and Processes being equal legs in this three-pronged approach to pursuing change in VF.

  • Regional IT Director (“RIT”) are therefore people with a strong understanding of the business model, its needs and solutions to be pursued to enhance the organisations maturity.

  • RITs will have management oversight of MFI functions with MFI IT Managers (“ITMs”) having a matrix reporting line to the RITs.

  • A typical region will spend over $1m on Change programmes, have around 25-30 IT staff in total, and be spending about another $1m annually on major IT projects.

  • RITs will ensure MFIs are in alignment with VF global strategies, working closely with global center and MFI staff.

  • RITs will champion regional needs and priorities in respect to global strategic approach and ensure implementation of such in the individual MFIs in their jurisdiction.

    Major Responsibilities

  • Daily direct and matrix management of resources in the region, including 11 ITMs and their teams (approx. 35/40 people across the organisation).

  • Regular engagement and leadership with the Regional Operations Director to ensure operations standards are upheld and capabilities enabled with the delivery of appropriate and best-in-class technology to drive fiscal and impact performance.

  • Ensuring that MFIs have the skills and competencies both within IT and business functions to use their technology to maximum effect, identifying deficiencies that need to be addressed, and support them in skills training and capacity building so that they become more capable in managing technology;

  • Ensure that MFIs have and effectively enforce the required IT policies and procedures in place. Monitor and evaluate how IT policies and procedures are implemented. This includes but it is not limited to data security, backup, physical security, timely replacement of hardware, disaster recovery plans and any other policy in area of system administration.

  • Ensure that appropriate approval levels, rights, authorities and controls are built in to any system platform application or any software in use to ensure there are no gaps in internal control and support regulatory, business governance, and the operating model RACI.

  • Overseeing and support of MFIs in implementing significant IT projects, in particular system upgrades and implementations, to ensure that the various phases of the project are designed correctly and executed to plan;

  • Champion the “Change” elements of any given project / programme, working with global SME’s (the Strategy Impact & Services team and others), to review, document and implement changes necessary to drive operational maturity, policy / control alignment and efficient / effective operational environments (seeking cost savings / enhanced service capabilities);

  • Tracking what is happening in MFIs in the region on a regular basis. In practice this means ‘meeting’ at least monthly with the local IT teams and being given monthly reports to regional team on their activities and issues, and then helping solve issues if escalated (see next point);

  • Working with WV’s specialist technical support to support MFIs when there are systems issues, bringing in vendor support as required;

  • Identifying opportunities to improve regional efficiencies and performance through ideas like regional processing centers virtually or remotely;

  • Reviewing annual plans and budgets and ensuring that adequate provision is being made so
    that the MFI is on a path to sustainability in its use of technology;

  • Support for Regional Head (“RH”) in global strategy development for delivering business and impact goals through the use of technology platforms, people and processes;

  • Ensuring IT projects adhere to global policy and procedures, and designing policy and procedures where any are lacking; and

  • Support RDs in reviewing annual plans and budgets and ensuring that adequate provision is being made so that the MFI is on a path to sustainability in its use of technology.

    Skills, Knowledge and Experience

  • Individual with strong leadership capabilities and hands-on experience in managing and successfully implementing systems in banks and or microfinance institutions around the world.

  • The person is required to have a solid problem-solving and technical skills as well as a ’can do’ attitude towards work and challenges.

  • In addition, the following specific knowledge, skills and abilities are required, and may have been acquired through a combination of formal schooling, self education, prior experience or on the job training.

  • 5+ years of MicroFinance experience, ideally in an operational / business management role (understanding the needs and opportunity of process and IT solutions).

  • Educated to degree level, ideally in a science or technology related discipline.

  • Experience of leading a number of successful microfinance/banking systems implementations, in Africa.

  • 5+ years of project management experience working to recognized PM methodologies. Qualification in a recognized PM discipline preferred.

  • Understanding of microfinance/retail banking operations, from a credit, financial, risk or systems perspective.

  • Project management and office tools experience (e.g. Microsoft Project, Office tools).

  • Service orientation with ability to lead teams, organize, prioritize, and delegate tasks while transferring knowledge and expertise.

  • Ability to work under pressure and on multiple tasks and projects concurrently.

  • Strong analytical and problem-solving skills and be able to work effectively with and manage a diverse and geographically remote team of IT professionals.

  • Good organizational skills to be able to analyze, judge risk, recommend solutions.

  • Cross-culturally sensitive and be able to work with staff from across the world and in a virtual environment.

  • Proficiency (both speaking and writing) in English is a must; Other languages (particularly French) is a preference.

  • Demonstrated ability to write reports (e.g. business cases, risk management plans, project close out reports, etc.).

  • Requires flexibility on working hours to contact people within wide time-zone differences.

  • Must be able to travel internationally (minimum 50% of time).

  • Ability to balance Christian values with commercial practices.

  • Extensive project experience within a Financial Services context, including elements of people, processes and platforms.

  • Extensive Digital Finance / Innovation experience including one of: credit, savings, data, accounting etc.

  • Mobile Money / Technology experience, working with a project that has developed / implemented mobile money and automated financial service solutions.

  • Project Management certification including one of AGILE, PRINCE 2, LEAN / SIX SIGMA, PMI etc.

  • Effective in written and verbal communication in English preferably in French too.

    Preferred Skills, Knowledge and Experience

  • Operational experience in MicroFinance.

  • Degree level accreditation in technology / finance or related field.

  • Experience of implementing Digital solution environments, including Mobile Money and Digital Field Applications.

  • Experience in Data management and reporting.

    Info Security management and procedural escalation.

    Work Environment/Travel

  • The position requires ability and willingness to travel internationally up to 50 % of the time.

    How to Apply

  • For more information and job application details, see; World Vision Regional IT Manager Jobs in Kenya

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