World Vision International NGO Sponsorship Content Programme Manager Global Jobs

World Vision International NGO Sponsorship Content Programme Manager Global Jobs


Purpose of the Position:

  • The purpose of this position is strategic and production management; to lead the delivery of the child sponsorship sponsor engagement features, across 54 field office cultures, reaching 2.7m child sponsors in 21 nations two-three times per year, within World Vision’s $1bn Child Sponsorship line of business.

  • The Senior Manager, Child Sponsorship Content Team works virtually with an international team in different countries around the world, and face-to-face (when safe to do so) with a team of permanent and temporary staff based in Manila, Philippines. They will work with team members across program management, production operations, project management, and quality assurance and analytics - with a total programme budget amounting to nearly USD$1m.

  • The role importantly advocates for industry best practices in business efficiency processes and approaches, applying continuous improvement methodologies, and periodically evaluating emerging technologies and external services to affirm the integrity of the business case for global sponsor engagement production services, balancing cost and risk management.

  • The position is accountable for a small set of direct reports, budget/cost management, vendor relationships and management, continuous process and content.

    Key Responsibilities:

    Strategic & Operational Planning:

  • Develops strategic objectives and annual plans as part of the partnership-wide goals for Sponsorship features with input from Child Sponsorship Content Director, and other partnership stakeholders.

  • Defines strategic production choices and recommends sequencing and pacing towards improved quality production delivery year on year.

  • Creates environment for direct staff team and cross-functional partners to effectively plan and execute on all production content features, working especially with NO Coordination Team and Field Engagement Team.

  • Partners effectively with Directors of Child Sponsorship Content and Child Sponsorship Experience for all sponsor engagement feature business requirements and quality definitions.

  • Actively contributes to the future state sponsor experience ideation and innovation plans to surprise and delight our sponsors.

    Programme & Project Management:

  • Leads a complete operations programme management view of all planned production services in any FY, showing milestones and dependencies on other services.

  • Ensures systematic programme and project tracking and reporting are upheld as required by the Senior Director and other stakeholders – assuring consistent accountability to key milestones and interdependencies.

  • Effectively monitors and manages timeliness, performance, costs and budgets of the overall operations programme and individual projects within.

  • Negotiates successful alternative plans as appropriate to keep the overall goals and deliverables on course.

    Quality Assurance & Continuous Improvement:

  • Defines and manages criteria for the total quality management of global production services content, to ensure quality assurance processes and enabling systems are embedded as a work priority and philosophy.

  • Creates, inspires and fosters an ongoing environment and culture for continuous improvement of all production services and processes to occur, bringing both field and market facing stakeholders together to prioritize and agree best improvements.

  • Defines and produces analytics, measurements and regular reporting that demonstrates quality assurance of global production services.

  • Evaluates emerging technologies and external services to affirm
    the integrity of the business case for global sponsor engagement production services, balancing cost and risk management, as well assuring continuous process efficiency and quality improvement.

  • Leads and designs recommended organizational capability developments with cross-functional partners to ensure continuous process efficiency and feature improvement.

  • Lead/collaborate with and contribute to continuous improvement and innovation development testing and scaling plans with internal partners (e.g. centralized printing, data digitization).

    Vendor Management & Stakeholder Engagement:

  • Leads the selection and management of external vendors and consultants to provide essential outsourced services that are suitable quality, cost effective and timely to meet the overall operational programme plan.

  • Leads the development and management of internal communications to ensure transparent operational management communications.

  • Leads and provides proactive engagement and regular reporting with Child Sponsorship Leadership Team.

  • Participate in internal and external networks as a contributor, learner, and / or collaborator in order to assure strong linkages with interdependent initiatives.

    Team Leadership, Management & Development:

  • Manage any direct reports to effectively deliver on the annual objectives, plans and projects.

  • Set performance agreements and manage with ongoing review and feedback including adjustments as required.

  • Support in their development including continual updating of knowledge and skills with industry best practices and analytical/workflow tools.

    Knowledge, Skills and Abilities:

  • Extensive experience in program and operational management of complex end to end processes requiring influence on multiple indirect staff teams.

  • Extensive international experience in working across cultures and within complex organizational structures.

  • Ability to understand oragnizational goals and bring phased and interdependent change to achieve them

  • Ability to see the larger picture and also analyse details

  • Experience and skills in risk management and mitigation

  • Degree in business administration, IT, program management or related field or extensive equivalent experience.

  • Demonstrated success in strategic leadership and planning in production or operations with process or product improvement in a global organization with complex organisational structure /relationships.

  • Proven understanding of IT systems and processes.

  • Demonstrated expertise in building effective work relationships with both local and dispersed colleagues, and ability to manage and lead horizontally across the organization.

  • Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.

  • Intermediate to advanced annual strategic and financial planning experience, including monthly reporting against plans, highlighting risks or issues to timelines, budgets and dependencies

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing). High fluency in written/spoken English.

  • A broad understanding of non-profit operations and commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

    Preferred Skills, Knowledge and Experience:

  • Strong analytical skills, catalyst for improvement and innovation, problem solving involving multiple disciplines.

  • Broad knowledge of child sponsorship and development programming, preferably with World Vision.

  • Flexible and willing to travel per World Vision policy, when safe to do so

  • Project management certification.

    How to Apply

  • For more information and job application details, see; World Vision International NGO Sponsorship Content Programme Manager Global Jobs

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