World Vision Customer Support Analyst Jobs in Uganda

World Vision Customer Support Analyst Jobs in Uganda



/Responsibilities.

  • Manage customer incident (In Service Now) in line with Customer Service standards.

  • Provide satisfactory customer support in line with World Vision Customer care standards.

  • Participate in digital Services improvement projects in line with project management best practices.

  • Contribute in the development of customer improvement surveys in line with the ICT Annual Operating plan.

  • Participate in capacity building/training programs for World Vision Uganda customers focused on building appreciation of core business digital services and tools.

  • Assist in ICT inventory management (software and hardware) in line with World Vision policies and guidelines.

    Qualifications: Education/Knowledge/Technical Skills and Experience.

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field. ITIL Training will be an added advantage.

  • At least 3 years relevant technical and business work experience in the information technology field.

  • Customer-focused. Must demonstrate a strong willingness to meet the customer’s needs while balancing the organization’s needs and priorities.

  • Demonstrates eagerness and aptitude for acquiring necessary technical knowledge, skills and judgment to accomplish a result or to serve a client’s needs effectively.

    Excellent Communication and Interpersonal skills.
    Problem solving / diagnostic skills.
    Excellent analytical and report writing skills.
    Proactive personality, self-driven and strongly motivated.

  • Spiritual maturity – ability to articulate and model our Christian identity and mission in an inclusive way.

  • Team player.

    How to Apply

  • For more information and job application details, see; World Vision Customer Support Analyst Jobs in Uganda


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