Workforce Group Travel Consultant Jobs in Nigeria

Workforce Group - Our client, a leading Financial Institution, is currently recruiting suitably qualified candidates for the position below:



Workforce Group Travel Consultant Jobs in Nigeria



Responsibilities


  • Responsible for ticket issuance, re-issue and reservation
  • Responsible for Visa Processing & Protocol Services
  • Assist and provide the necessary information to customer inquiries
  • Acting as an intermediary between the airlines and the agency by ensuring there is day to day correspondence with the airlines on ticketing and reservation issues
  • Ensuring tickets are delivered to the customer before the date of travel
  • Ensuring there is effective follow up on customer travel plans (Hotel, Visa, etc)
  • Ensuring that customer satisfaction is achieved at all times
  • Ensure that all periodic payments to regulatory bodies ie. IATA, NANTA, NCAA etc are executed
  • Ensuring a seamless transaction when booking tours and holiday packages
  • Ensuring that all bookings on tour engines are done correctly
  • Conducting market surveys and advice management periodically on findings
  • Assign duties, responsibilities, staff roster and leave records
  • Keep self and the team up to date on product, service, policies, and procedures through regular team meetings ensuring communication and understanding
  • Handle day-to-day problem resolution, escalating to higher levels as required.
  • Ensure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed.


    Requirements


  • Should have a minimum qualification of OND
  • Must have
    at least 2 - 3 years working experience in a Travel Agency or airline in a similar capacity.
  • IATA certificate and experience on Ticketing
  • Vast knowledge in a protocol
  • Ability to use a minimum of two GDS applications (Amadeus ,Sabre, and Galileo)


    How to Apply


    Interested and qualified candidates should send their CV to: jobs@wfmcentre.com using the job role 'Travel Consultant' as the subject of the mail. Application Closing Date 26th February, 2019.


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