Workforce Group Travel Consultant Jobs in Nigeria
Workforce Group - Our client, a leading Financial Institution, is currently recruiting suitably qualified candidates for the position below:Workforce Group Travel Consultant Jobs in NigeriaResponsibilitiesResponsible for ticket issuance, re-issue and reservation
Responsible for Visa Processing & Protocol Services
Assist and provide the necessary information to customer inquiries
Acting as an intermediary between the airlines and the agency by ensuring there is day to day correspondence with the airlines on ticketing and reservation issues
Ensuring tickets are delivered to the customer before the date of travel
Ensuring there is effective follow up on customer travel plans (Hotel, Visa, etc)
Ensuring that customer satisfaction is achieved at all times
Ensure that all periodic payments to regulatory bodies ie. IATA, NANTA, NCAA etc are executed
Ensuring a seamless transaction when booking tours and holiday packages
Ensuring that all bookings on tour engines are done correctly
Conducting market surveys and advice management periodically on findings
Assign duties, responsibilities, staff roster and leave records
Keep self and the team up to date on product, service, policies, and procedures through regular team meetings ensuring communication and understanding
Handle day-to-day problem resolution, escalating to higher levels as required.
Ensure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed.
Should have a minimum qualification of OND
Must have at least 2 - 3 years working experience in a Travel Agency or airline in a similar capacity.
IATA certificate and experience on Ticketing
Vast knowledge in a protocol
Ability to use a minimum of two GDS applications (Amadeus ,Sabre, and Galileo)
How to Apply
Interested and qualified candidates should send their CV to: firstname.lastname@example.org using the job role 'Travel Consultant' as the subject of the mail. Application Closing Date 26th February, 2019.
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