Workforce Group Contact Center Agent Jobs in Nigeria

Workforce Group - Our client, a leading Financial Institution, is currently recruiting suitably qualified candidates for the position below:



Workforce Group Contact Center Agent Jobs in Nigeria


He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.


Responsibilities


  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs clarify information; research every issue and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.


    Requirements


  • HND/B.Sc in any discipline.
  • Must not be more than 27 years old.
  • Excellent spoken English with impressive interpersonal skills
  • Must be Fluent in English and one other Language
  • One or two years' experience working in a related job role.
  • Must be resident in Lagos.


    How to Apply


    Interested and qualified candidates should apply online by 28th February, 2019.


    For more information and job application details, see; Workforce Group Contact Center Agent Jobs in Nigeria


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