WeWork Community Associate Jobs in South Africa

WeWork Community Associate Jobs in South Africa



A Community Associate is the primary point of contact for the community and acts as the “face” of WeWork.


Responsibilities


Greeting /Point of Contact

  • Be the first and last point of contact for your building
  • Cover the front desk during business hours
    Greet and check-in member guests
  • Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
  • Manage We Member check-ins and check-outs
  • Prepare and distribute promotional materials to guests/potential members
  • Answer “walk-up” member and guest questions or refer inquirer to additional resources

    Membership Management

  • Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
  • Be active on the WeWork member network
    Solve member-related issues to ensure a cohesive community

    Events and Community Management

  • Make posters for events
  • Assist with set-up and breakdown of events, including ordering food and beverages
  • Prepare newsletter

    Building Operations and Management

  • Assist with move-ins and move-outs; prepare and distribute member welcome packets
  • Assist with building operations and maintenance to ensure highest level of member experience
  • Fielding and assigning requests submitted through Zendesk
  • Manage keycard activations and bike room access requests where applicable
  • Ensuring the building is clean and well kept
  • Ordering consumables
  • Submit building receipts to the Community
  • Lead and the Community Manager for expense reports
  • Mail and Package responsibilities as needed
  • Identify issues for escalation to the Community Lead and the Community Manager and document accordingly


    Requirements


  • College graduate with a four year degree preferred, but not required
  • Customer service and/or sales experience a plus
  • Must have strong verbal and written communication skills
  • Exceptional organizational and multitasking skills
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Passion for entrepreneurial communities
  • Passion and understanding for WeWork’s mission and values
  • Proficient in basic computer skills


    How to Apply


    Interested and qualified candidates should apply online by 20th August, 2019


    For more information and job application details, see; WeWork Community Associate Jobs in South Africa

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