WATU Customer Care Officer Jobs in Tanzania

WATU Customer Care Officer Jobs in Tanzania


KEY RESPONSIBILITIES:

● Handling external communications with customers includes inbound and outbound calls and SMS from customers and handling their inquiries and complaints.

● Telesales through outbound and inbound calls to generate leads and clients.

● Building and maintaining clients and leads databases.

● Regular follow up with leads generated through customer care log and convert them to clients.

● Handling and resolving customer queries and complaints regarding product sales to customer service problems.

● providing customers with the organization’s service and product information.

● Processing forms, orders, and applications requested by the customers.

● Identifying, escalating priority issues and reporting to the high-level management.

● Obtaining and evaluating all relevant data to handle complaints and inquiries.

● Recording details of comments, inquiries, complaints, and actions taken.

● Managing administration, communicating and coordinating with internal departments.

Compiling data, preparing reports, weekly recollection etc.

Other Duties as Assigned.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:


● Proven experience as a customer service or telesales officer

● Good understanding of office management, sales and marketing principles

● Demonstrable ability to multi-task and adhere to deadlines

● Able to react effectively and calmly in
emergencies.

● Able to maintain customer confidentiality.

● Well-organized with a customer-oriented approach

● Good knowledge of market research techniques and databases

● Excellent knowledge of MS Office, marketing computer software and online applications (CRM tools)

● Exquisite communication and people skills

● Diploma; BSc in Marketing, Business or relevant field is a strong advantage

● 2+ years of working experience in the relevant field.

WHAT WE OFFER:

● Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those

● Opportunities to learn and grow together with us

● Competitive compensation package

● Health benefits

For More Information and Job Application Details, See;WATU Customer Care Officer Jobs in Tanzania

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