Watu Credit Limited Deputy Head of Collections Jobs in Kenya

Watu Credit Limited Deputy Head of Collections Jobs in Kenya

  • As a Deputy Head of Collections you will help to shape the strategy, look for process improvement strategies, and deliver the results in our growing Collections team.

  • A successful Deputy Head of Collections is expected to adapt to the fast-paced culture of both the company, the market, and the customers we serve.

    Key Responsibilities:

  • Constantly audit existing processes aiming to improve efficiency and quality.

  • Documenting policies, processes and procedures for debt collection and recoveries.

  • Developing, managing and refining collection strategies to optimise recoveries.

  • Continuous improvement of collection processes, metrics and tools.

  • Create necessary reports and analysis and regularly provide the updates to stakeholders.

  • Understand the existing data and search for other data points to help make better predictions and analysis.

  • Effectively forecast on staff, figures, KPI and facilities.

  • Ensure all departmental KPI’s are reached.

    Knowledge, Skills and Experience required:

  • 5+ years’ experience in running call center teams.

  • Comfortable rolling up your sleeves to get things done while also capable of leading complex strategy discussions.

  • Ability to manage a complex set of stakeholders in a matrixed organization.

  • Strong data acumen with ability to read the data and understand which data is needed for accurate analysis.

  • Confident Excel skills and proficiency with creating reports.

  • Approachable and flexible personality.

    What we offer:

  • Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those.

  • Opportunities to learn and grow together with us.

  • Competitive compensation package.

  • Health benefits.

    How to Apply

  • For more information and job application details, see; Watu Credit Limited Deputy Head of Collections Jobs in Kenya

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