VSO Salesforce Product Owner Jobs in Kenya

VSO Salesforce Product Owner Jobs in Kenya


Summary

  • Lead the design and delivery of Salesforce solutions to meet business objectives and technical requirements.

    Duties

  • Work with senior stakeholders to design and deliver the CRM strategic roadmap, leveraging new platform innovations as they are released.

  • Understand and own the VSO Salesforce architecture including the data model, objects, integrations and analytics.

  • Lead and direct work within the Salesforce development cluster

  • Manage outsourced suppliers / development resources

  • Design, demo and deploy new Salesforce functionality, to improve ways of working.

  • Act as the Salesforce champion

  • Lead in creating / authorising and managing the technical solution documents for changes, enhancements and new projects and provide quality assurance on development delivered by third party suppliers.

  • Investigate vendors and solution options, carry out feasibility studies and recommend technical solutions and technologies where Salesforce integration is required.

  • Manage Salesforce change requests, including resource estimates, stakeholder management and implementation process.

  • Provide technical user support escalated from the helpdesk and resolve system / application issues.

  • Build strong relationships throughout the organisation and develop a comprehensive understanding of business processes.

  • Work closely with senior managers in the organisation to understand future development needs and support them.

  • Work with the IT Security Lead to maintain security protocols, managing configurations and interdependencies.

  • With the IT Solutions Delivery Team to manage integration with other applications.

  • Analyse feedback from senior team members and other key stakeholders.

  • Work with other members of the solutions team to generate improved practice.

    Education

  • Crm

  • Understanding Of Apis And Etl

  • Up to date knowledge of the Salesforce ecosystem, including CRM capabilities and partner products.

  • Understanding of developing effective data models and documenting organisational data architecture

  • Good understanding of web services, APIs and ETL processes, including planning integration architecture for interfacing systems.

    More Details on Experience

  • Demonstrable experience in successfully supporting Salesforce programmes/projects involving significant scale
    and business change

  • Experience of working in global teams and able to work effectively in a culturally diverse environment

  • Experience of designing and developing complex custom Salesforce orgs

  • Experience of Salesforce Lightning platform click and configure development

  • Experience reviewing, understanding, and recommending changes to Apex and Visualforce code

  • Exposure to and JavaScript development is advantageous

  • Experience of networking, influencing, and building effective relationships within a complex organisation.

  • Strong commitment to VSO’s values; high energy, enthusiasm, and willingness to learn.

    More Details on Skills

  • Good understanding of business re-engineering principles and processes

  • Ability to consultatively engage with stakeholders and to quickly make complex decisions.

  • Comfortable creating functional specifications, design and architecture documentation.

  • Exceptional communication skills (presenting, written, verbal and listening) with demonstrable ability to practically explain the use of and interdependency between the range of digital tools in use.

  • Project management skills, with proven record of accomplishment in managing the complexity of demands and priorities in digital projects.

  • High level proficiency in using a range of industry standard business analysis techniques, including user stories, business process mapping and functional requirements documentation.

  • Strong time management skills with the ability to prioritise / meet deadlines.

  • Ability to think creatively to deliver to target; experience of getting best out of others to ensure targets are met.

    How to Apply

  • For more information and job application details, see; VSO Salesforce Product Owner Jobs in Kenya


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