Volt Management Services Front Office Executive Jobs in Kenya

Volt Management Services Front Office Executive Jobs in Kenya


Job Details

  • The Front Office Executive must ensure all guests are greeted and welcomed in the most hospitable manner possible, and maintain an outstanding level of customer service at all times.

  • Responsibilities to include, but not limited to: check-in/check-out guests, settle guest accounts, ensure service standards are being followed at all times, handle all guest queries/complaints professionally and in a timely manner, be knowledgeable about all hotel amenities, up-sell where possible, etc. .

    Qualifications/Attributes

    • At least 2 years prior Front Office and customer service experience in a 4 or 5* hotel required

    • Previous PMS experience an asset

    • Excellent organizational skills

    • Must be fluent in verbal and written English, other languages a plus

    • Able to work days, evenings/nights and weekends

    • Smart in appearance

    • Multi-tasks efficiently

    • Organized, accurate and reliable

    • Professional attitude and expectations

    • Positive and upbeat attitude and demeanor

    • Recognizes and resolves problems quickly and efficiently

    • Works well in a team environment

    How to Apply

  • All applicants should send us their CVs indicating the position applied for and expected salary to jobs@volmse.com.

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