Vivo Energy Retail Training Manager Jobs in Kenya

Vivo Energy Retail Training Manager Jobs in Kenya

Job Details

  • Vivo Energy is the Shell licensee in 16 countries in Africa.

  • We are proud to offer our customers the very best of Shell’s high quality products and services - including supply reliability, technical expertise and unmatched customer service - in the countries where we operate.

  • In doing so, we have in place industry-leading health and safety standards, and are committed to delivering Shell’s fuels and lubricants in an environmentally and socially responsible manner.

  • A joint venture between Vitol (40%), Helios Investment Partners (40%) and Shell (20%), Vivo Energy represents a unique combination of resources, experience and expertise. .

    Principal Accountabilities

    • Champion competence development and accreditation for Retail Sales Team, Retailers and Site Staff aimed at enhancing on overall customer satisfaction.

    • Responsible for Recruitment, Induction, Training and Development of new Retailers on Vivo ways of working.

    • Deliver training to existing Retailers according to the training calendar across all operating platforms.

    • Responsible for the implementation of any new tools & system aimed at improving business performance

    • Responsible for Retailer Performance Improvement Process (PIP), record keeping and administration.

    • Ensure consistent delivery of the Shell Customer Value Proposition to our customers across the network.

    • Responsible for accrediting sites to be used for Training/Inducting new Retailers

    • Ensure manuals to be used for Training/Inducting new Retailers and site staff
    are up to-date

    • Administer the training process and logistics for the learning events.

    • Execute identified training interventions coming out of Site Essentials Assessment (SEA) results & Customers’ feedback from VOC.

    • Identify training interventions coming out of Retailer Ranking & Classification as well as ensuring sites compliance with the group HSSE Standards.

    • Deliver the implementation of any new tools & system aimed at improving business performance: such as VRPT & the Customer Champion App


    Job Knowledge, Skills & Expertise

    • Demonstration of the aspired Enterprise First behaviours (Leadership, Accountability, Teamwork) and Vivo core values (Honesty, Integrity, Respect for People)

    • Strong team working skills

    • Overall understanding of Retail business

    • Demonstrable competence in delivering training programs, implementing standard processes, building relationships with Vivo Retailers, delivering the service element of Retail Customer Commitment.

    How to Apply

  • For more information and job application details, see; Vivo Energy Retail Training Manager Jobs in Kenya

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