Vivo Energy Field Based Account Manager Jobs in Kenya

Vivo Energy Field Based Account Manager Jobs in Kenya

Job Purpose

  • Deliver the expected Volume, profitability, and Debt results in the assigned portfolio, maintain and develop strong customer relationships, whilst at same time adopting defend and growth strategies.

    Principal Accountabilities

    Sales / Customer

  • Manage customer portfolio to achieve business KPI’s: Volume, Margin, Debt, and Customer Service.

  • Maintain sales portfolio, monitor growth and performance. Use available sales tools to drive business growth with quality and accurate account plans for all key customers.

  • Proactively identify and maximise emerging opportunities in the market and recruit new customers to grow business size.

  • Build rapport & maintain good customer relationship with all customers

  • Market monitoring and Intelligence – Maintain database of the market size, competitors and market shares. Provide regular market intelligence such as pricing, new customers, competitor activities etc.

  • Comply with standard offer book as per the customer promise initiatives.

  • Defend business from competition by renewing all major customer contracts.

  • Manage Credit in-line with the company credit policy and manual of authorities. Collect Debt in line with agreed trading terms and complete customer Credit appraisals as they fall due.

  • Ensure all invoices and statements are delivered timely to customers. Highlight and resolve invoice disputes with customers.

  • Implement company policies and procedures, and ensure relevant controls are in place.

  • Carry out regular equipment audits at customer sites and advise / take timely remedial action. Liaise with Engineering where necessary on equipment installations, maintenance and other technical requirements.

    LPG Distributor Management

  • Manage LPG distributors in line with VE procedures, diligently applying the required tools e.g. business plans, capability assessment, D-Spancop etc.

  • Implement appropriate LPG Route-to-Market to increase effectiveness / sales / penetration


  • Brand Promotion: Grow market share in assigned Sales territory. Assist in planning and executing customer events, marketing propositions & promotions in the area, with support from Marketing.

  • Promote the use of alternative payments methods (Pre-payments) for small volume customers and Resellers

    Supply Chain

  • Provide accurate sales forecasts for effective S&OP process.

  • Work with distribution to ensure smooth product delivery to customers.

    HSSE / Technical

  • Train customers and other stakeholders on product knowledge and HSSE.

  • Address / Resolve any technical
    needs that customers may have.

  • Deliver assigned HSSE plan items, including: site audits, toolbox and other HSSE meeting participation, PI identification and reporting, TnT engagement, Defensive Driving Compliance, Fitness to Drive, VEK safety rules / driving standards etc.

    Key Challenges

  • Competition especially from new and rapidly expanding/increasing non-traditional companies. Rampant dumping of product into assets (tanks) owned by other companies.

  • Customer demands successfully positioning the value of premium priced products in the face of customer demands for higher discounts, driven by cost reduction needs in CRT sector

  • Credit Management trading within terms in face of cash flow management needs of customers.
    Continuously strive to exceed customer’s expectations in delivery of service while optimising use of company resources.

  • Working and delivering results with minimal supervision, as the role is field based.

    Job Knowledge, Skills & Experience

    Qualifications and Experience

  • University Graduate in business or engineering related fields

  • Demonstrated ability to work and deliver results independently with minimal supervision is critical.

  • Sales experience with proven success in customer account/relationship management, sales, negotiation, debt management and business analysis.

  • Business/Financial and commercial acumen, including debt management

  • Results driven, good team player, with ability to provide solutions that are creative and innovative

  • Proven track record in implementing Marketing initiatives

  • Management of key accounts

  • Market/Competitive Analysis

  • HSSE


  • Sales Competence Required Level

  • Selling & Negotiating: SKILL

  • Customer Relationship Management: SKILL

  • Market Awareness: SKILL

  • Customer Value Propositions: SKILL

  • Distributor Management (if required) SKILL

  • Maximise Business Potential: SKILL

  • Lead Self and Others SKILL

    Leadership Competence Required Level

  • Maximise Business Potential: SKILL

  • Lead Self and Others SKILL

  • Deliver Results SKILL

    How to Apply

  • For more information and job application details, see; Vivo Energy Field Based Account Manager Jobs in Kenya

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