Viscar Industrial NOC Engineer Jobs in Kenya
Viscar Industrial NOC Engineer Jobs in Kenya The NOC Network Operations Engineer has the responsibility of monitoring and maintaining the network, servers and any telecommunications equipment in the company datacenter.
When the system malfunctions, the NOC technician troubleshoots the network, makes repairs and gets the system back up as quickly as possible.
This can require the technician to work at all hours of the day, depending on when the network disruption occurs.
There are three main roles in the Network Operation Center (NOC), these are: – to ensure maximum possible service availability and performance; to provision customer network services on core equipment and; to provide support services for Engineering and other technical teams.
Provide 24-hour Network Health surveillance and alarm reporting utilizing network monitoring and surveillance
Review and general clean-up of Ticket
Ensure timely resolution to trouble
Ensure timely follow up with customers via e-mails or phone calls.
Troubleshooting Network issues
Toll Fraud monitoring
Carrier route testing capturing and analyzing customer QoS and RFC events
Responsible for basic troubleshooting network routers and switches to isolate the trouble and take appropriate action to
Detect what repairs and maintenance is needed in the office, provide a report and follow up.
Bachelor’s Degree qualification or above majoring in Telecommunication / IT / Computer Science / Engineering / or other related technical discipline
1-2 years’ experience in Network Operations
Well conversant with Word, Microsoft Excel, Microsoft
Cisco certifications and VoIP fundamentals a plus
Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional
As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all
The NOC is a fast-paced environment, critical thinking is Ideas will be extrapolated from one situation to another.
Strict adherence to company policies, confidentiality, and mature judgment must be demonstrated at all
Assigned duties should be performed in a timely and accurate
As this individual often represents the internal and external customers and colleagues – professionalism is a
Must handle responsibilities by multi-tasking, working independently and with minimal direction.
Must deliver objectives both individually and by interaction with others, therefore must demonstrate an understanding of organizational functions and IP/Packet Core Engineers.
How to Apply
Interested candidates who meet the qualifications mentioned above are encouraged to apply by sending an updated CV to
firstname.lastname@example.org clearly indicating the Job Position in the SUBJECT line not later than 20th March 2020
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