Viscar Industrial NOC Engineer Jobs in Kenya

Viscar Industrial NOC Engineer Jobs in Kenya


  • The NOC Network Operations Engineer has the responsibility of monitoring and maintaining the network, servers and any telecommunications equipment in the company datacenter.

  • When the system malfunctions, the NOC technician troubleshoots the network, makes repairs and gets the system back up as quickly as possible.

  • This can require the technician to work at all hours of the day, depending on when the network disruption occurs.

  • There are three main roles in the Network Operation Center (NOC), these are: – to ensure maximum possible service availability and performance; to provision customer network services on core equipment and; to provide support services for Engineering and other technical teams.

    Responsibilities

  • Provide 24-hour Network Health surveillance and alarm reporting utilizing network monitoring and surveillance

  • Review and general clean-up of Ticket

  • Ensure timely resolution to trouble

  • Ensure timely follow up with customers via e-mails or phone calls.

  • Troubleshooting Network issues

  • Toll Fraud monitoring

  • Carrier route testing capturing and analyzing customer QoS and RFC events

  • Responsible for basic troubleshooting network routers and switches to isolate the trouble and take appropriate action to

  • Detect what repairs and maintenance is needed in the office, provide a report and follow up.

    Qualifications

  • Bachelor’s Degree qualification or above majoring in Telecommunication / IT / Computer Science / Engineering / or other related technical discipline

  • 1-2 years’ experience in Network Operations

  • Well conversant with Word, Microsoft Excel, Microsoft

  • Cisco certifications and VoIP fundamentals a plus

  • Must possess strong interpersonal skills
    and have the ability to interact with all levels of employees in a professional

  • As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all

  • The NOC is a fast-paced environment, critical thinking is Ideas will be extrapolated from one situation to another.

  • Strict adherence to company policies, confidentiality, and mature judgment must be demonstrated at all

  • Assigned duties should be performed in a timely and accurate

  • As this individual often represents the internal and external customers and colleagues – professionalism is a

  • Must handle responsibilities by multi-tasking, working independently and with minimal direction.

  • Must deliver objectives both individually and by interaction with others, therefore must demonstrate an understanding of organizational functions and IP/Packet Core Engineers.

    How to Apply

  • Interested candidates who meet the qualifications mentioned above are encouraged to apply by sending an updated CV to

  • recruitment@viscarcapacity.com clearly indicating the Job Position in the SUBJECT line not later than 20th March 2020


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