VISA Application Operations Officer (Italian Speaking) Jobs in Kenya

VISA Application Operations Officer (Italian Speaking) Jobs in Kenya

Purpose of the role:

  • To facilitate the VISA application process & handle front office, back office operations and basic technical IT support conducted at the respective Visa Application Centres (VACs)

  • Mandatory Requirement: Must be ITALIAN SPEAKING.

    Roles and Responsibilities

  • Document scrutiny and collection of applications for visa Processing

  • Handle customer/applicant queries personally or via email, telephone.

  • Handle cash and bank related transactions if assigned and ensure 100% accuracy

  • Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.

  • Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.

  • Maintain compliance to the standard operating procedures, manuals etc. without deviation in process

  • Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.

  • Encourage applicants to provide feedback on services provided and their overall experience at the application centre.

  • Ensure that the entire process is completed within the mandated Turn Around Time

  • Assist Deputy Manager/Operations Manager in execution of WB Project

  • Basic technical IT support

  • Indicative KRA’s / Budgetary and Revenue

  • Productivity – Targets met as prescribed in Team Objective Tracker.

  • Customer satisfaction (Applicants) – Complaints – Targets met as prescribed in Team

    Objective Tracker

  • Timely & Accurate Data entry – Targets met as prescribed in Team Objective Tracker.

  • Late reporting /unauthorized absenteeism

  • Adherence to TAT – Targets met as prescribed in Team Objective Tracker.

  • Completion of WB Projects Completion

  • Attending training programmes. Ensure all trainings scheduled by HR are attended

  • Training: Internal Process Certifications (OCL’s) – Scores well on all OCL’s completed for self

  • Error Monitoring – To reduce the number of errors on a daily basis, maintains Error Log, as applicable.

  • Updates Productivity & VAS Conversion Grid – to track performance
    on a daily basis.

  • VOC – Targets met as prescribed in Team Objective Tracker.

  • Ensures adequate Surveys are completed ( minimum 5% of application counts) & Target

  • VOC Target achieved, as per Team Objective Tracker

    Qualification & Experience (Education, Experience, specific knowledge, skills, understanding, attitude)

  • Education: Graduate or global equivalent (Computer Science background)

  • Experience: 0 – 12 months of experience preferably in Travel and Tourism or IT Industry

    Knowledge & Key Skills:

  • Basic Knowledge of Computer skills

  • Proficiency in MS office & good typing speed

  • Adaptability and presence of mind to handle customer queries and complaints\

  • Knowledge of local language

  • Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

    Organizational Competencies

  • Entrepreneurship

  • Quality & Service Orientation

  • Teamwork & Collaboration

  • Diversity Sensitivity

  • Personal & Professional Development

  • Delivering Results

  • Communication

  • Networking

  • Leadership

    Functional Competencies

  • Good Communication skills in English Verbal & Written

  • Customer Orientation

  • People Management

  • Problem solving & Multitasking skills

  • Self-Motivated and Self Directed

  • Time Management

    Additional Requirements

  • Fluency in Local Language – Ability to read write and speak fluently & English, knowledge of an additional international language would be very helpful (region specific language can be looked at).

    How to Apply:

  • Qualified and interested applicants to send their application and detailed CV, indicating current and expected remuneration to

  •, explicitly indicating the position in the email subject line.

  • Only short-listed candidates will be contacted.

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