Value Added Services Manager Jobs in Nairobi, Kenya

Value Added Services Manager Jobs in Nairobi, Kenya


Overall Job Purpose:

  • The job holder shall provide essential After Sales Business through Marketing, Procurement and Supply of Value Added Services (VAS).

  • To manage the order cycle so as to enhance business penetration, development and ensure sustainability and customer satisfaction.

  • Reports To: Auto Head or Head of Business- Country level.

    Key Responsibilities:

  • Setting up frugal body building operations

  • Intense knowledge of manufacturing different bodies which the trucking customers would need for their operations and usage.

  • Can facilitate sourcing of raw material for these different types of body building activities.

  • Can facilitate and get business to workshop and parts on Accidental repairs etc.

  • Customize and formulate Maintenance and service plans as well as ensure 40% of the sales of vehicles is through these plans.

  • Add other aftermarket product offerings to customers through the parts and workshop, so as to increase the gross margin in After Sales.

    Key Deliverables

  • Commencement of Body building operations.

  • To start with at least 30% of the fully built solutions to customers should be through in-house body building.

  • A delta 20% increase in Maintenance plans/ service plans

  • A delta 20-35% of the after sales turnover through accidental repairs / aftermarket product offerings.

    Minimum Qualifications and
    Experience


  • Degree or Postgraduate Qualification in Business field, Mechanical Engineering, Sales and Marketing, ICT literate, Supply Chain Management or related field

  • 5 years’ hands on experience in body building operations/ tie ups with insurance companies/ panel beaters/ Auto Spares Stores Auto Ancillaries and Value added service Sales business.

    Desired Profile

  • Excellent experience in automobile especially in commercial vehicles segment

  • Extensive knowledge of battery /tyres/lubricants sales and warranty procedures.

  • Team player; Result oriented and should hold a valid driving permit

  • Should be of high integrity and professional

  • An in-depth knowledge of automobile area

  • Strategic appreciation of the distribution business

  • Excellent communications and problem solving and organizational skills

    How to Apply:

  • Please send an updated and detailed CV including a cover letter to

  • info.kenya@tatainternational.com

  • Closing date for receiving applications is 18th June 2021.


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