US Embassy Visa Assistant Jobs in Nairobi - Kenya
US Embassy Visa Assistant Jobs in Nairobi - Kenya
Duties The job holder serves in the Nonimmigrant Visa (NIV) Unit. Performs a full range of NIV services for Kenya, South Sudan and Somalia according to a complex set of immigration laws, polices and workload priorities. Reviews applications and prepares cases for the Consular Officer.
Processes visa cases from start to finish including data entry and review, recordkeeping, printing and quality assurance checks to ensure accuracy in support of national security objectives. The position also involves translation duties, the handling of sensitive personal information, and the use of multiple computer databases and applications.
Incumbent is the primary drafter of correspondence and point of contact with the public and requests for security advisory opinion. Incumbent will serve as a backup for the Immigrant Visa (IV) unit or American Citizen Services (ACS) unit as needed. The incumbent reports to, and is supervised and rated by, the Locally Employed Staff (LE Staff) NIV Supervisor and reviewed by the Deputy Consul General.
Processing NIV Applications and Issuances (70% of time)
The job holder reviews NIV applications to ensure they are complete, prepares NIV applications and documents for interview and adjudication by a consular officer, and supports fraud prevention and national security objectives by highlighting areas of concern regarding eligibility or potential misrepresentation.
Duties include reviewing visa case information for accuracy, ensuring required security name checks have been sent and results received, performing visa photo capture per standards set by the Bureau of Consular Affairs, SEVIS database checks for students and exchange visitors using Department of Homeland Security’s SEVIS system, running PIMS checks in CCD for all petition based cases and updating the status in the NIV system.
Prints and pastes visas into applicants’ passports. Quality checks each visa printed before dispatch and affixes them in the proper format. Is attentive to anomalies on visa applications and potential ineligibilities and refers information to officers. Acts as interpreter for Consular Officers on a wide variety of NIV cases. Refers cases with biometric hits to appropriate Consular Officers for clearance or further action.
Regulates applicant flow through entry-points and in the visa waiting area in conjunction with contracted greeters and guards. Acts as team leader as required.
Managing Portfolios (25% of time)
The incumbent is required to have strong communication skills to coordinate with various businesses, organizations and representatives of the Government of Kenya; and with other sections at post. On a rotational basis, incumbent is assigned various portfolio duties as detailed below.
Security Advisory Opinions: Incumbent is responsible for efficient drafting of security advisory opinions, and is a valuable resource for officers on the SAO process; monitors SAO drafts, transmittals and document review to ensure timely processing and support national security initiatives.
Appointment System: Reviews cases in YATRI (online appointment scheduling system) and marks cases as appropriate, including follow-up appointments and no-shows, so that applicants can schedule a new appointment. Adjusts visa appointment times in YATRI for all priority and group appointment requests granted by officers.
Outreach: With direction from officers
organizes outreach programs to educate the public on Consular services. Incumbent may make suggest proper venues and audiences and is responsible for all logistical arrangements.
Website Management: Serves as website liaison for the Consular Section and works with the Embassy’s Information Systems Center (ISC) to ensure that the Consular website is current.
Parole Cases: Coordinates processing of nonimmigrant visa foils on DS-232 (special travel document) for parole cases transferred to NIV by United States Citizenship and Immigration Services (USCIS). Works with Consular Officers to schedule parole cases for interview.
Supplies and Inventory: Collects employee requests for equipment, coordinates with officers to place orders for new equipment, and sends old items to auction. Organizes storage for spare office equipment in the Consular section. Maintains an inventory with the General Services Office (GSO) and reports on any equipment that is faulty to Information Systems Center (ISC), Information Programs Center (IPC) or GSO.
Visa Referrals: Receives, processes, and maintains a visa referral log, ensures applicants adhere to established referral procedures, and that the referring officers meet the requirements for referrals.
Note: This position description in no way states or implies that these are the only duties to be performed by incumbent. Incumbent will be required to perform other duties as assigned by the supervisor.
Qualifications and Evaluations
A minimum of three years’ experience of office clerical work, involving public contact / customer service is required.
Must have knowledge of pertinent Kenyan laws, customs, religions and other local factors affecting visa eligibility.
Must have knowledge of general principles of filing, general office procedures, and customer service experience.
A high school diploma and 2 years of college studies is required.
Level 4 English (Fluent, reading/speaking/writing) is required (This maybe tested); Level 3 in Kiswahili (Good Working Knowledge, reading/speaking/writing) also required.
Equal Employment Opportunity (EEO):
The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Skills and Abilities:
Typing/keyboard Proficiency and Strong Ms Office Are Required. Must Be Able to Work Under Pressure and to Work as Part of a Large Team. Must Have Good Judgement in Evaluating Evidence and in Applying Highly Complex Regulatory Material, Staying Abreast of Constantly Changing Laws and Regulations, Including the Introduction of New Technology.
All applicants under consideration will be required to pass medical and security certifications.
How to Apply
For more information and job application details, see; US Embassy Visa Assistant Jobs in Nairobi - Kenya
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