US Embassy Consular Assistant Jobs in Nairobi - Kenya

US Embassy Consular Assistant Jobs in Nairobi - Kenya


Duties

  • The incumbent provides U.S. citizen services for Kenya and Somalia in accordance with U.S. Department of State and Post policies and procedures The incumbent is responsible for the full range of emergency and non-emergency services, including welfare and whereabouts services, repatriations, citizenship renunciations, births, deaths, arrests, processing passports and citizenship services, federal benefit payments and translation.

  • The incumbent regularly develops contacts and communicates with both Kenyan and Somali host government officials, immigration officials, police, prison and mortuary associates, as needed, to be able to extend aid and support to U.S. citizens in crisis or times of emergency. The incumbent is rated by the ACS LE Supervisor and reviewed by the ACS Chief.

    Qualifications and Evaluations

    Requirements:

    Experience:

  • Minimum of 4 years of progressively responsible work involving public contact, customer service and application of regulatory material is required.

    Job Knowledge:

  • The employee must have knowledge of 7 and 8 FAM and be familiar with citizenship sections of the Immigration and Nationality Act. To provide a full range of services to U.S. citizens, employee should possess and understand of fraud prevention, nonimmigrant visas, immigrant visas, the goals of the U.S. Embassy Nairobi and State Department, and State Department procedural guidelines.

  • The employee should have an understanding of local (Kenya and/or Somalia) laws and resources concerning immigration, crime, marriage/divorce, etc. The employee must possess knowledge of budget and fiscal matters and understand the procedure for execution of an OCS trust or repatriation loan in order to assist a U.S. citizen in need.

  • Must know how to process all special citizen services cases to completion per
    regulations in the ACS+ software.

    Education Requirements:

  • Completion of Secondary School

  • Proof of 2 years College /University studies

    Evaluations:

    Language:

  • English Level IV (Fluent, Speaking /Reading /Writing) is required. (This may be tested).

  • Somali or Kiswahili Level III (Good working knowledge, Speaking/Reading/Writing) is required.

    Skills and Abilities

  • Strong oral and written communications skills are required to develop and maintain effective, sustainable working relationships with government officials and service providers.

  • Must exercise tact and good judgement when dealing with U.S. citizens during personal or large scale emergencies.

  • Proficiency in Word, Excel and Outlook required.

  • Requires strong keyboard and highly accurate data entry skills.

  • Must have the ability to understand regulatory documents including 7 and 8 Fam and the citizenship sections of the Immigration and Nationality Act.

    Equal Employment Opportunity (EEO):

  • The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

    Qualifications:

  • All applicants under consideration will be required to pass medical and security certifications.

    How to Apply

  • For more information and job application details, see; US Embassy Consular Assistant Jobs in Nairobi - Kenya


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