United States International University Africa Hostel Receptionist Jobs in Kenya

United States International University Africa Hostel Receptionist Jobs in Kenya


Summary:

  • Reporting to the Housing Officer, the holder of this position will be responsible for supporting the day to day running of the hostel reception.

    Key Responsibilities/Tasks/Duties:

  • The delivery of the highest levels of good customer service.

  • To be a first point of contact for all who come to Hostels including staff, visitors and clients.

  • To welcome staff, visitors and clients, sign clients and visitors in and out accurately and ensure that access is granted accordingly.

  • To operate the switchboard, redirecting calls or taking messages as appropriate.

  • To take in post, parcels and other delivered items; sort and distribute accordingly.

  • Providing a professional and welcoming environment for all clients.

  • Liaise with Housing Officer and Resident assistants to arrange for appointments for any assessments.

  • Be aware of the general well being of the residence highlighting any concerns to the housing officer.

  • Ensure that the reception and surrounding area remain clean and tidy at all times and ensure that information displayed about the housing section is up to date.

  • Ensure that the Reception Handover book and any supporting information is maintained on a regular
    basis.

  • Ensure that any personal information received verbally or in writing is treated confidentially and is only passed on to appropriate colleagues.

  • Handle hostel security duties to enhance harmony and take corrective measures where necessary.

    Qualifications /Educational /Professional /Experience:

    Educational Qualifications:

  • Kenya Certificate of Secondary Education (KCSE) mean grade C– (minus).

  • Diploma in Front Office Operations.

  • Proficiency in Computer Applications.

    Personal Attributes & Competencies:

  • Analytical skills.

  • Negotiation skills.

  • Planning skills.

  • Adaptability and flexibility changing environment.

  • Reporting writing skills.

  • Advanced computing skills.

  • Confidentiality and high level of integrity.

  • Team player with excellent interpersonal skills.

  • Good Communication skills.

    How to Apply

  • For more information and job application details, see; United States International University Africa Hostel Receptionist Jobs in Kenya


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