United Nations Information Systems Assistant Jobs in Kenya

United Nations Information Systems Assistant Jobs in Kenya

Org. Setting and Reporting

  • These positions are located in the United Nations Support Office in Somalia, under the Field Technology Section (FTS), based in Nairobi, Kenya.

  • One position is under the Service Management Unit of FTS. The selected candidate will be responsible to provide support to United Nations Enterprise applications and to administer and support Microsoft SharePoint.

  • The second position reports to Operations Management Unit under FTS. The selected candidate will be responsible for Server/Data Center Administration as well as network administration, and ICT security.


  • Within limits of delegated authority, the Information System Assistant FS-5 will carry out the following duties (These duties are not all inclusive nor are all duties carried out by all Information System Assistants):

    Applications Support:

    • Assists with, and may lead a team in the planning, specification, design, development, implementation and support of computer application systems and programs using UN established standards for IS technologies, programming languages and tools;

    • Serves as focal point for coordination, monitoring and expedition of computer application systems development projects, involving extensive liaison with diverse organizational units to initiate requests; prepares standard terms of reference; processes and follows-up on administrative actions and resolves issues related to project implementation, e.g. organization of and participation in training, procurement of equipment and services, etc.

    • Maintains functional specifications for computer application systems, programs and procedures; performs ongoing reviews with users and developers; liaises with users to define and specify requirements; assists with version management, data recovery and deployment to users’ offices;

    • Plans, implements and maintains security controls for various applications; verifies the effectiveness of security controls in place; maintains accurate access control lists including rights and privileges;

    • Provides support for Data Recovery/Business Continuity software applications and systems;

    • Keeps abreast of developments in the field; performs benchmarking and proposes new acquisitions;

    • Provides guidance to new/junior staff;

    • Performs other related duties as required.

    Server/Data Centre Administration:

    • Provides full range of technical assistance and team supervision in the area of server operations and administration; distributes work assignments to members of the team and monitors progress; provides guidance and training to new/junior staff;

    • Oversees the administration, operation, technical support, and monitoring of server systems; undertakes complex trouble shooting of server systems;

    • Liaises with other Units within the Service and other logistics support elements of the mission to maintain optimal 24/7 operations for the server systems operations;

    • Provides input to identify the need for new systems or re-engineering of the existing systems;

    • Responds to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards; implements Disaster Recovery/Business Continuity (DR/BC) and backup services following standard procedures;

    • Drafts documentation and reports;

    • Performs other related duties as required.

    Network Administration:

    • Analyses, plans, designs and supervise the implementation of network projects in accordance with Mission requirements and applicable UN policies and standards;

    • Reviews network configuration ensuring maximum efficiency and optimal usage of resources;

    • Participates in the management of network backup and security enforcement policies

    • Assists with and may supervise the work of personnel and/or contractors assigned to the Network Administration Unit;

    • Ensures the integrity of the various internetwork connections within the missions Intra- and Extranets;

    • Assists with the implementation of new and emerging technologies for voice, video, and data integration;

    • Participates in the security incident response activities;

    • Participates in planning, implementing, operating and maintaining security controls;

    • Performs regular vulnerability assessments of production systems to identify weaknesses and determine the need for security updates and fixes;

    • Participates in, and may supervise, major network implementations;

    IT Service Support:

    • Supervises a team of service coordination staff;

    • Streamlines the receipt and logging of service requests in the automated request management system; creates and assigns work orders in accordance with established procedure; distributes work assignments and monitors progress;

    • Provides basic training to end-users on the use of standard systems and applications;

    • Drafts end-user and/or technical documentation;

    • Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, escalation status, etc;

    • Acts as problem escalation point for technical staff at lower levels; escalates problems/tasks to the appropriate parties in accordance with established procedure;

    • Monitors problems to resolution; detects problem patterns and recommends solutions;

    • Performs quality assurance procedures to ensure client satisfaction;

    • Keeps abreast of developments in information systems and technology in order to make recommendations to supervisors;

    • Provides training to junior technical staff;
    occasionally supervises a team of technical staff for special projects;

    ICT Security/DRBC:

    • Acts as the focal point for Disaster Recovery and Business Continuity plan implemented by the mission;

    • Assists with the coordination of the implementation and testing of DRBC plans, and supervises teams related to DRBC management;

    • Formulates and maintains security procedures, including user identification and access control processes to specific ICTS resources and data;

    • Acts upon all security incidents and violations, including reporting them immediately to the ICTS Security Coordinator; participates in incidents management activities;

    • Performs regular security assessments of production ICTS resources to identify potential weaknesses that could be exploited; performs risk analysis and formulate risk treatment plans;

    • Determines the need for updating ICTS systems with fixes and patches;

    • Performs other related duties as required.

    Other duties and responsibilities common to the specialties above include, but are not limited to:

    • Providing general assistance across the various fields of ICT support services in the mission;

    • Being part of cross-functional teams in order to assist with ICT related projects;

    • Performs other related duties as required.


    • Professionalism: Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.

    • Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions.

    • Technological awareness: Keeps abreast of available technology. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.


  • High school or equivalent diploma is required. Technical or vocational certificate in Information Systems Technology is required. PRINCE2 practitioner certification is desirable. ITIL foundation certification is desirable. VMware Vsphere: Install, Configure and Manage training is desirable. Other industry training and certifications is an asset.

    Work Experience

  • At least eight (8) years of progressively responsible experience in Information Systems and Technology, or related area. Experience in carrying out programmatic/administrative tasks necessary for the functioning of the Unit including preparation of cost estimates/budgets, reporting on budget/programme performance, contracting vendor services is required.

  • Experience working in United Nations Common system field operation (inclusive of peacekeeping missions, Agencies, Funds and Programmes) or similar international or non-governmental organization in a conflict of post-conflict setting is desirable.


  • French and English are the working languages of the UN Secretariat. For this position, fluency in oral and written English is required.

    How to Apply

  • For more information and job application details, see; United Nations Information Systems Assistant Jobs in Kenya

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