United Bank for Africa Plc (UBA) Service Support Officer Jobs in Nigeria

United Bank for Africa Plc (UBA) Service Support Officer Jobs in Nigeria


Job Objective(s)

  • Resolve service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Monitor requests and complaints lodged against Corporate Services on the GRP to ensure all requests/complaints are resolved within stipulated TAT

  • Recommend potential services by collecting customer information and analyzing customer needs

  • Prepare product or service reports by collecting and analyzing customer information

  • Contribute to team effort by accomplishing related results as needed

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

  • Read from scripts

  • Handle changes in policies or renewals

  • Resolve customer complaints via phone, email, mail or social media.

    Minimum Education Qualifications

  • First Degree in a relevant discipline from a recognized university

  • Master's Degree or a professional qualification will be an advantage

    Previous Work Experience Requirements:

  • Minimum of 1 year experience.

    Skills Required:

  • Communication

  • Teamwork

  • Customer Service

  • Conflict Resolution

  • Judgment & decision making.

  • Complex Problem Solving.

  • Excel & PowerPoint Presentation skill.

    Knowledge:

  • Proven customer support experience

  • Knowledge of functions of different roles
    within Corporate Services

  • Track record of over-achieving quota
    Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize and manage time effectively.

    How to Apply

  • For more information and job application details, see; United Bank for Africa Plc (UBA) Service Support Officer Jobs in Nigeria



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