Unique Personnel Ocean Freight Import Manager Jobs in South Africa

Unique Personnel Ocean Freight Import Manager Jobs in South Africa


Job Description

Purpose of Job:

  • To oversee and manage the Oceanfreight Imports Department.

  • To undertake service excellence in building human capability and capacity, encouraging customer engagement and increasing profit(s) per customer whilst managing risk(s).

  • To embark on continuous systems(s) and process(es) improvements and consistency whilst maintaining company's core value and culture.

  • To strive and achieve company's business and departmental principles and touchpoints while maintaining our core values and culture.

    Key Performance Areas:

    Customer Engagement:

  • Assist in the handover process between KAMs and operations departments to ensure a smooth and accurate flow.

  • Monthly client/Service Provider volume reporting

  • Audit on client rate structures to ensure they are accurate, sensible and profitable

  • Update all client and Service Provider contracts are extended, re-signed or updated upon expiry dates

  • Ensure all client contracts are within the company's framework (legal and otherwise)

  • External client visits where required and as opportunities arise

  • Ensure SLAs are monitored, measured and up to standard on service delivery

  • Customer feedback, service delivery failures, service delivery success

  • Eliminate risks to loose any clients whilst constantly growing the relationship

    Service Providers & Company Network:

  • Ensure SLAs are monitored, measured and up to standard on services received from service provides, address any deviations/changes

  • Quarterly evaluation and meetings of service providers and to ensure contracts and Standard Terms & Conditions are in place

  • Ensure competitive buying rates are achieved, harnessed and passed onto the respective departments

    Business Process and Policies:

  • Developing, implementing, monitoring and maintaining KPIs and performance standards for all divisions

  • Identify where automation, integration and technologies can be implemented to improve deliverables

  • Develop new strategies for certain markets, clients, trades, routes and modes

    Analyze trends and data conclusions

  • Analyse client activity, volumes moved, routes in operation, profits and losses

  • Ensure compliance and accreditation within the ISO system

  • Strategic involvement with KAMS to establish client opportunities and securing for new or extension business

    Human Capital:

  • Ensure department is properly staffed. Maintain discipline and uphold productivity standards. Promote teamwork.

  • Develop and maintain a high level of moral.
  • Mentorship, guidance and knowledge sharing.
  • Identify and record any problems relating to the processes, procedures and the Quality Systems.
    Strive to continually achieve the following key business drivers and KPIs:

  • Increase profit per customer, access to capital, positive cash flow, customer engagement, customer service excellent, company brand awareness, risk management, continuous systems and process improvements, building human capital ahead of demand.

    Financial:

  • Ensure deadlines are met to ensure no financial losses are suffered (update buying rates, route profiles and files for invoicing)

  • Ensure each client's rate increases (annual, contractual, revenue, statutory or otherwise) are completed and implemented within the required time frames, deadlines and requirements.

  • Ensure standardized (but client specific i.e. adapted) pricing structures are in place

  • Updating monthly FCL, LCL, seafreight, fuel surcharges and any other rates

  • Monitoring weekly, monthly, quarterly and annual budgets and Profits & Loss reports

  • Ensure on-time invoicing reporting (unbilled report and accruals)

  • Ensure on-time delivery report

  • Ensure on-time query resolutions for debtors and creditors (service providers)

  • Ensure on-time query resolutions CBO and debtors management (customers)

  • Authorizing CAPEX

  • Monthly operational Report

    Personal attributes/behaviours/attitudes:

  • Professional, presentable, excellent interpersonal skills, excellent communication skills, change losses (risks) into profits (opportunities) well organised, responsiveness and resilient, self confident

    How to Apply

  • For more information and job application details, see; Unique Personnel Ocean Freight Import Manager Jobs in South Africa

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