Unique Personnel IT Operations Manager Jobs in South Africa

Unique Personnel IT Operations Manager Jobs in South Africa

Job Description

Monitor IT Servers and Systems

  • Monitoring the organization’s servers, networks, and computer systems for irregularities and performance issues.

  • Assess system data and error logs, along with user reports, to determine areas for improvement or repair.

  • Determine when systems or servers are due for upgrades.

    Direct IT Engineers (Infrastructure) and Service Delivery Managers (Regional)

  • Direct the activities of IT engineers, both to directly support end users and to assist with IT department upgrades and directives.

  • Assess current department needs and help desk inquiries and assigns personnel to resolve each issue.

  • In organizations that require 24-hour IT support, the operations manager may also develop and implement technician schedules.

    Develop Department Policies

  • Develop IT policies and procedures to ensure that the department operates effectively and reliably, i.e. developing service level agreements (SLAs) for the help desk.

  • Develop guides for users and engineers, such as FAQ documents or employee handbooks for IT department personnel.

    Resolve Help Desk Escalations

  • May provide direct user support by handling help desk or service desk escalations.

  • If IT engineers are unable to successfully resolve a user’s issue, the IT operations manager will assess the situation and devise a solution to the problem, which could include equipment replacement or repair if the problem is related to the end user’s hardware or software.

    Negotiate Vendor Contracts

  • Play a direct role in negotiating contracts with IT service providers.

  • Assess department and business needs related to equipment and services and presents them to vendors.

  • Compare pricing and vendor bids with their department’s budget, determines which vendors offer the most advantageous terms, and
    negotiates rates with those vendors.

    Oversee Upgrades and Installations

  • Support IT department activities while upgrading systems and servers and migrating the organization’s data.

    > May introduce new methods to streamline the upgrade process, monitor the system to ensure that it remains stable and usable, and maintain data security through the migration process.

    Project Management / Coordination

  • As a role that focuses on completing a project as efficiently and promptly as possible, the following duties and responsibilities may apply:

  • Leading project planning sessions

  • Coordinating staff and internal resources

  • Managing project progress and adapt work as required

  • Ensuring projects meet deadlines

  • Managing relationships with clients and stakeholders

  • Designing and signing off on completed tasks / sub projects

  • Overseeing all incoming and outgoing project documentation

  • Participating in tender process i.e. design, submission and review

  • Designing risk mitigation plans / strategies

  • Conducting project and creating detailed reports for executive staff

  • Optimizing and improving processes and the overall approach where necessary

  • Securing growth opportunities and initiating new projects

  • Managing large and diverse teams

    Hpow to Apply

  • For more information and job application details, see; Unique Personnel IT Operations Manager Jobs in South Africa

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