Unilever Information Technology Analyst Jobs in Kenya

Unilever Information Technology Analyst Jobs in Kenya

Main Job Purpose

  • The main purpose of the IT Analyst role is to act as a representative for the whole of IT, including the IT Service lines, Global functional Business partnering and Innovation, with the geography business teams.

    Job Summary

    Business Partnering

  • Engage with business teams within his/her area of responsibility to communicate and scope the IT plan aligned with overall IT plan

    Innovation Activation

  • Undertake activation activities for Global IT Innovation & Service Line activation programs as required by IT Manager

  • Undertake the relevant project execution and management activities to support Local Growth Programs working with Service Lines in the delivery of these projects

    Legacy & Heritage Services

  • Undertake the necessary activities to provide L2/3 support for L&H applications within area of responsibility

  • Work with Global Innovation to provide necessary integration activities with L&H applications to support Global innovation programs

  • Undertake the necessary project management and application development activities for L&H Innovation projects within scope responsibilities

  • Effectively work with and manage vendors in delivery of application management of L&H Applications

  • Assist with communication and resolution of Incidents for L&H applications

  • Input to review of L&H services within area of responsibility and help develop action plans for these.

  • Undertake necessary activities to ensure achievement of L&H service improvement plans within area of responsibility.

  • Ensure high level understanding off overall system architecture well understood and documented.

  • Ensure IT analyst help file /playbook exist for all L&H within scope of responsibility.

    Existing Global IT Services

  • Support the IT Manager to ensure effective delivery of day to day IT operations, ensuring that IT services delivered are as per business requirements

  • Align with Unilever standard operating practice in delivery of IT Services

  • Input to review of Global services within area of responsibility and help develop action plans for these and track achievement of action plans within area of responsibility

  • Contribute to implementing key actions to address service improvement areas

  • Inputs to and helps define Geography demand for Services and communicates these to Service Lines

  • Work with Global (HP,BT etc) & Local vendors in delivery of Global services where appropriate

  • Manage the
    delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities

  • Assist with communication and coordination of status of Urgent Incidents within the Geography and understanding impact to support resolution of these incidents

  • Escalate unresolved incidents on the basis of criticality to the IT Manager

  • In the case of relevant incidents impacting core business processes, work together with the functions in order to activate BCP to minimize disruption

  • Participate in problem management activities within area of responsibility as required to support Service Line/Operations teams in resolving problems

  • Work with business teams to ensure that the benefits of the existing services and new/updated services within area of responsibility are achieved

    IT Costs, Procurement & Controls

  • Assist with processing of actual costs as required within area of responsibility and tracks and ensures payment to local vendors

  • Assist with input of cost drivers to budget process including assisting in IT hardware and software requirement planning and budgeting

  • Supports hardware and software asset management activities as appropriate within area of responsibility within scope of responsibility

    Compliance & Disaster Recovery Plan

  • Adhere to governance & compliance framework

  • Support Execution of Disaster Recovery plans as appropriate within area of responsibility

  • Work with third party in Geography as appropriate

    Key Requirements

  • 3 years minimum relevant working experience as an IT Analyst in an FMCG environment

  • Desirable experience in; Project Management, ITIL V3 Foundation or higher and Networking certification e.g. CCNA, CCNP

  • An added advantage will be relevant experience with IT systems

  • Sage X3 background, working with vendors; active agile usage and experience in African markets.

    How to Apply

  • For more information and job application details, see; Unilever Information Technology Analyst Jobs in Kenya

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