UNHCR Snr Communications Officer - Content Production Jobs in Kenya

UNHCR Snr Communications Officer - Content Production Jobs in Kenya

Organizational Setting and Work Relationships

  • In line with its Global Communications Strategy, UNHCR requires skilled communications professionals to conceive and execute a range of activities that help us lead the narrative on forced displacement, generate empathy and mobilize action. This body of work spans communications strategy and coordination, news and media relations, multimedia content production, social media engagement, Goodwill Ambassadors and other influencers, public outreach and campaigns, fundraising, analytics and brand.

  • Senior Communications Officers¿ functions, working relationships and skills specializations differ depending on language, location, grade, and whether they sit within a country operation, a regional bureau or the Global Communications Service. UNHCR¿s primary target audiences include public, media and policymakers, while our main partners and influencers include peers and private sector, trusted figures and our own workforce.

  • All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks.


  • Develop and implement communications strategies for countries, situations and special projects; identify thematic priorities and target audiences to meet UNHCR¿s global communications objectives.

  • Monitor news and popular trends to insert UNHCR¿s messaging into ongoing conversations; identify key moments for proactive communications.

  • Ensure content created reaches maximum impact by developing strategies for distribution from the outset, boosting the visibility of our content on relevant UNHCR channels and placing it on external channels.

  • Closely monitor the implementation of communications projects and adjust accordingly. Benchmark the results of communications projects against set success indicators; build on communications successes.

    Additional duties for news and media roles:

  • Working in collaboration with Senior Management and assigned focal points, lead development and implementation of communications strategies for the assigned AoR, ensuring close alignment with UNHCR¿s Global Communications Strategy.

  • Develop in-depth expertise on their assigned AoR and issues, proposing and developing communications/advocacy initiatives, plans and messaging, securing internal consensus for these, and overseeing rapid and timely implementation.

  • Ensure UNHCR¿s leading share of voice in a variety of news and social media on all matters relating to refugees and others under the Organization¿s duty of care, by proposing initiatives, and using reactive, opportunistic and proactive communications.

  • Draft, research, prepare, fact check, sub-edit and secure clearances for media releases (including reports, media briefing notes, fact sheets, statements and press releases), keeping in mind needs of media and public.

  • Provide expert communications advice to senior staff, including on strategies and media relations tactics, as needed. Propose communications initiatives, secure internal support for them, and once agreed see them to completion

  • Undertake missions and field trips with media and other official visitors, as well as short-notice missions to humanitarian emergencies and other situations as required, and represent UNHCR at media and public events.

  • Facilitate the production of multimedia content for the assigned AoR, working with the Content Production Section within UNHCR¿s Global Communications Service as well as staff and freelance contributors.

  • Seek opportunities for collaborative advocacy with partners, while ensuring UNHCR¿s distinct positioning and brand visibility.

  • Ensure highest standards of accuracy and editorial content in all external outputs. Offer editorial guidance and coordinate training activities for communications staff;

  • Continually maintain and upgrade communications skills, keeping abreast of emerging platforms and tools, and systematically reviewing media impact results and other measurement tools for learning purposes.

    Additional duties for news and media roles within the Global Communications Service

  • Oversee coordination of communications work for
    their designated regions and thematic issues, working closely with communications staff in bureaux and country offices and in collaboration with the senior communications officers/advisers in that region.

  • Maintain close involvement in communications recruitment and training needs for assigned regions, keeping in mind UNHCR¿s goals of employing and retaining the world¿s leading humanitarian communications expertise.

    Additional duties for news and media roles within Country Offices

  • Act as the primary interface on communications matters between their country office and the Global Communications Service.

  • Supervise and oversee country communications team and manage related budgetary resources.

  • Act as the lead for crisis communications work for countries in their region, alerting the GCS/News & Media Section¿s crisis communications lead to risk issues and ensuring close coordination.

    Additional duties for news and media roles within Regional Bureaux

  • Serve as primary liaison and interface for advocacy and communications matters between the Bureau and the Global Communications Service. Establish for the Bureau global positioning and advocacy priorities and timelines for these in consultation with Senior Management and assigned focal point.

  • Supervise and oversee country and regional communications teams and manage related budgetary resources.

  • Perform other related duties as required.

    Minimum Qualifications

  • Years of Experience / Degree Level

  • For P4/NOD - 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

    Field(s) of Education

  • Journalism; International Relations; Political Science;

  • Communications; Public Information; Media;

  • Film / Video; or other relevant field.

  • (Field(s) of Education marked with an asterisk* are essential)

  • (Certificates and Licenses marked with an asterisk* are essential)

    Relevant Job Experience

  • Minimum 7 years of professional experience in journalism and/or communications, mainly at international level.


  • Depending on the specific role, the following areas of experience may be essential or desirable: Experience developing and implementing communications strategies. Strong social media presence.

  • Experience working on advocacy campaigns. Experience working with goodwill ambassadors and other high-profile influencers. Experience with brand management.

  • Experience with measurement and evaluation, especially providing analysis of media coverage, social media engagement, web traffic, etc.

  • Experience reporting, writing, editing for magazines, newspapers and websites. Experience using digital asset management systems. Experience with digital analytics and performance reporting.

    Functional Skills

  • Required skills will vary according to the precise nature of the role, location, etc. but may include:

  • CO-Digital content production

  • CO-Editing

  • CO-International Media Contacts.

  • CO-Journalism (incl. print, broadcast, photography, video, layout & graphics).

  • CO-Preparation of key messages/talking points/speeches.

  • CO-Public Speaking.

  • CO-Spokesperson skills.

  • CO-Strategic Communication.

  • CO-Video production for digital platforms (including news organizations).

  • CO-Web publishing and content management.

  • MS-Drafting, Documentation, Data Presentation.

  • (Functional Skills marked with an asterisk* are essential).

    Language Requirements

  • For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

  • For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

  • For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

    How to Apply

  • For more information and job application details, see; UNHCR Snr Communications Officer - Content Production Jobs in Kenya

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