UNFCU Member Service Representative Jobs in Uganda

UNFCU Member Service Representative Jobs in Uganda


Overview

  • Under general supervision provide superior service to UNFCU membership promptly and courteously within established guidelines, most often facilitated through building effective relationships and diligent problem solving.

  • Responsible for determining members' financial needs and making referrals where necessary, promoting the Credit Union's product line, processing new accounts/loan applications, resolving issues with member accounts/loans, and assisting members to the fullest extent possible.

    Responsibilities

  • Provide a memorable member experience at each and every touch point.

  • Deepen connections with members to better understand their needs by asking effective questions and building relationships.

  • Become a trusted advisor to members by presenting the features and benefits of UNFCU’s products and services that will best satisfy their current and future

  • Investigate issues with member accounts/loans, determine action necessary to resolve the issues, and ensure action is taken in a timely fashion; follow up to ensure that the issue is corrected, and keep members informed of the status of their issues.

  • Ensure compliance with applicable regulations and UNFCU policies and procedures, and keep abreast of changing/new regulations, UNFCU products, procedures and technology.
    Verify eligibility of prospective members, establish new memberships, and open new accounts.

  • Respond to members’ telephone inquiries and requests, and prepare responses to member correspondence.

  • Maintain confidentiality of all member account information.

  • Assist with various functions that contribute towards the increased efficiency of the office, including but not limited to performing clerical/reception duties when necessary.

  • Make member presentations and carry out member service calls to members within their location and out of duty stations as required.

  • Participate in Credit Union training programs.

  • Exhibit flexibility and
    perform any other functions as requested by management.

    Qualifications

    Type & Amount of Exeperience

  • University graduate and a minimum of 3 years in a financial institution

  • Experience with retail banking products and mortgage financing products preferable
    ATM supervision and reconciliation

    Technical Competencies

  • Knowledge of regulations pertaining to accounts, services, confidentiality and lending, and/or ability and willingness to learn these as well as other skills and practices


  • Proficiency in Microsoft Office and the ability to learn and use other applications

    Behavioral Competencies

  • Must possess a friendly, positive and strong service and sales orientation

  • Excellent oral and written communication skills (English required; French preferable)
    Excellent interpersonal skills, tact and diplomacy, and have awareness and sensitivity to cultural differences of others

    Conditions

  • Standard office conditions

  • Willingness to travel and work overtime hours when required

  • In addition to any specific job requirements in connection with Bank Secrecy Act and/or OFAC (BSA), employee must

  • be aware of BSA matters commensurate with the position

  • report any suspicious activity to the manager or compliance department;

  • satisfactorily complete any required BSA training.

    How to Apply

    For more information and job application details, see; UNFCU Member Service Representative Jobs in Uganda


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