UN Regional Service Centre at Entebbe Senior Administrative Officer - Service Delivery Manager - Staff Travel Claims Education Grant Jobs in Uganda

UN Regional Service Centre at Entebbe Senior Administrative Officer - Service Delivery Manager - Staff Travel Claims Education Grant Jobs in Uganda

Org. Setting and Reporting

  • The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to operating entities across the Secretariat, including departments, offices away from headquarters, peace operations, and regional commissions.

  • The Regional Service Centre in Entebbe, Uganda (RSCE), was established in July 2010, following the adoption of General Assembly resolution 64/269. The Centre provides efficient, client-oriented and scalable services with the goal of moving transactional, non-location- dependent administrative functions to the Centre from its client entities. This includes transactional elements of human resources, finance, multimodal movement and control, personnel and cargo transport and information and communications technology (ICT) support. In addition to these services, the Office of the Chief RSCE and support offices through the Deputy Chief RSCE provides overall guidance on the operations of the RSCE including strategic planning, communication, budgeting, human resources management, property management, quality assurance and business intelligence, conference services, record keeping and archive management, and audit response and risk management.

  • For more information, please visit https://rsce.unmissions.org.

  • This position is located in United Nations Regional Service Centre, Entebbe. The Incumbent will serve as Service Delivery Manager, Staff Travel, Claims and Education Grants and will report to the Director of the Regional Service Centre, Entebbe.


  • Within delegated authority, the Senior Administrative Officer will be responsible for the following duties:

    Service Delivery:

    • Manages, supervises and carries out the work programme for staff travel, Claims and education grant submissions and claims.

    • Achieves RSCE key performance indicators (KPIs) and all Service catalogue components included in the Service Level Agreement (SLA) in the areas of travel, claims and education grant.

    • Ensures that the outputs produced by the service lines under his/her supervision maintain high-quality standards;

    • Prepares inputs for the work plan of the service lines under his/her supervision, determining priorities and allocating resources for the completion of outputs and their timely delivery;

    • Carries out programmatic/administrative tasks necessary for the functioning of the service lines under his/her supervision, including preparation of budgets, assigning and monitoring performance parameters and critical indicators, reporting on budget/programme performance, preparation of inputs for results-based budgeting, evaluation of staff performance (e- Performance), interviews of candidates for job openings and evaluation of candidates;

    • Optimizes process, policy, and system for the operations of the Service Line as required;

    • Implements corrective/satisfaction improvement actions as required.


    • Acts as adviser on management matters pertaining to human resources, budgeting, financial and general administration.

    • Ensures development, preparation, coordination and monitoring of work plans, strategies and programmes for the administrative activities of the Mission and takes the lead in securing the required human and financial resources.

    • In cooperation with other offices of the RSCE, plans and forecasts the personnel, financial and logistical requirements of all the RSCE components.

    • Exercises budgetary and administrative control.

    • Certifies RSCE expenditure as the delegation of authority granted by the UN Controller. Reports on all administrative, logistical and financial matters.

    • Drafts guidelines, reports and correspondence on a wide range of issues for the Director of RSCE and ensures that all relevant UN rules and regulations and policies are adhered to.

    • Drafts responses to correspondence required from the Office of the Director of RSCE on administrative/policy documents.

    • Provides advice and assists supervisors on areas of problem solving and dealing with ad-hoc issues that arise and undertakes tasks and special projects, such as Security/Evacuation Plan, welfare activities, etc as requested.

    • Undertakes evaluation of support provided by the Office of the Director of RSCE to the various parts of the RSCE.

    • Monitors implementation of Audit/Board of Inquiry recommendations.

    • Reviews all audit observations submitted and drafts appropriate responses in consultation with the Director of RSCE.

    • Represents the Director of RSCE in
    various standing Boards and Committees, such as Property Survey Board (PSB), Claims Review Board (CRB), and may act as alternate/ Chairperson of the Local Committee on Contracts.

    • Performs other duties, as assigned.


    – Ability to identify issues, analyze and formulate opinions, make conclusions and recommendations on complex human resources policy and development issues; Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

    Accountability – Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

    Client Orientation – Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

    Managing Performance – Delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly.

    Empowering Others – Delegates responsibility, clarifies expectations, and gives staff autonomy in important areas of their work; encourages others to set challenging goals; holds others accountable for achieving results related to their area of responsibility; genuinely values all staff members’ input and expertise; shows appreciation and rewards achievement and effort; involves others when making decisions that affect them.


    Advanced university degree (Master’s degree or equivalent) in business or public administration, human resources management, finance, accounting, or related field is required. A first-level university degree with two additional years of qualifying experience may be accepted in lieu of an advanced university degree.

    Work Experience

  • At least 10 years of progressively responsible experience in human resources, budget, finance or general administration is required.

  • Hands-on experience with United Nations administrative/financial policies and practices, or similar international organization, is desirable.

  • Experience in a United Nations shared service center, or similar international organization, for field support, is desirable.

  • Experience in handling complex organizational issues at the international level is desirable.


  • English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English (both oral and written) is required. A working knowledge of French is desirable.

    How to Apply

  • For more information and job application details, see; UN Regional Service Centre at Entebbe Senior Administrative Officer - Service Delivery Manager - Staff Travel Claims Education Grant Jobs in Uganda

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