UN Regional Service Centre at Entebbe Information management officer Jobs in Uganda

UN Regional Service Centre at Entebbe Information management officer Jobs in Uganda

Org. Setting and Reporting

  • The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to operating entities across the Secretariat, including departments, offices away from headquarters, peace operations, and regional commissions.

  • The Regional Service Centre in Entebbe, Uganda (RSCE), was established in July 2010,
    following the adoption of General Assembly resolution 64/269. The Centre provides efficient,
    client-oriented and scalable services with the goal of moving transactional, non-location dependent administrative functions to the Centre from its client entities. This includes transactional elements of human resources, finance, multimodal movement and control, personnel and cargo transport and information and communications technology (ICT) support.

  • In addition to these services, the Office of the Director RSCE and support offices through the
    Deputy Director RSCE provides overall guidance on the operations of the RSCE including strategic planning, communication, budgeting, human resources management, property management, quality assurance and business intelligence, conference services, record keeping and archive management, and audit response and risk management.

  • This position is located in the Quality Assurance and Business Intelligence Unit (QABI)
    under the pillar of the Deputy Director. The Information Management Officer reports to the
    Chief of Quality Assurance and Business Intelligence Unit.


    Within delegated authority, the Information Management Officer will be responsible for the
    following duties:

  • Identify and translate business requirements into system solutions in collaboration with key
    stakeholders, i.e. RSCE management and its client missions.

  • Ensure timely delivery of solutions that provide critical business information in the most
    efficient and effective manner.

  • Provide timely reporting; identify issues and corrective actions to ensure the attainment of
    RSCE goals.

  • Prepare and update working documentation and user manuals and training materials to support all development efforts.

  • Mentor, assist and leverage other RSCE staff by actively sharing knowledge through presentations, training, coaching and other activities.

  • Investigate Business Intelligence query objects for end users and troubleshoot reporting and data problems.

  • Create new reports and report templates and modify existing report parameters.

  • Contribute to the design of reporting interfaces and to information management policies,
    procedures, to ensure effective data governance.

  • Contribute to data dictionary, ensure end-users have a consistent and thorough understanding
    of data related information.

  • Consult and provide advice to internal stakeholders, i.e. Service Delivery and Service Line Managers regarding reporting frameworks and data requirements, to ensure reporting mechanisms and specifications meet business requirements.

  • Assist end users to select appropriate Business Intelligence reports and provide advice and analytical assistance in troubleshooting problems.

  • Educate and facilitate an understanding and commitment to Business Intelligence processes and procedures across RSCE, to ensure information is recognized and utilized as assets.

  • Extract data from available systems and databases in order to design reports and information including the use of the following applications:

  • Microsoft tools such as Excel, PowerPoint, PowerBI, Power Automate, Power Apps as well as SAP and available SAP BI tools

  • Facilitate the user access provisioning process for SAP (Umoja) end users, working closely
    with stakeholders to determine appropriate roles.

  • Ensure proper granting, monitoring and deprovisioning of SAP (Umoja) roles.

  • Support skills development in all Umoja Modules for all staff

  • Troubleshoot role mapping issues prior to

  • Provide SAP (Umoja) role review and monitoring reports as per business requirements

  • Perform other duties as required.



  • Ability to provide support of the continuous improvement of RSCE service delivery, improvement of quality of services, increase in process efficiencies, drive towards standardization, and support to enable management to make informed decisions through regular performance monitoring and accurate and timely performance reporting. Ability to support the re-engineering of businesses processes and their continuous improvement.

  • Ability to proactively manage access to an enterprise resource planning system, such as SAP, ensuring compliance with established rules and regulations.

  • Shows pride in work and in achievements.

  • Demonstrates professional competence and mastery of subject matter. Is conscientious and
    efficient in meeting commitments, observing deadlines and achieving results. Is motivated by
    professional rather than personal concerns.

  • Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

  • Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.


  • Speaks and writes clearly and effectively

  • Listens to others, correctly interprets messages from others and responds appropriately

  • Asks questions to clarify, and exhibits interest in having two-way communication

  • Tailors language, tone, style and format to match the audience

  • Demonstrates openness in sharing information and keeping people informed

    Planning & Organizing:

  • Develops clear goals that are consistent with agreed strategies

  • Identifies priority activities and assignments; adjusts priorities as required

  • Allocates appropriate amount of time and resources for completing work

  • Foresees risks and allows for contingencies when planning

  • Monitors and adjusts plans and actions as necessary

  • Uses time efficiently


  • A high school diploma or equivalent is required. Technical qualification in Information
    Technology , Advanced ERP Business Intelligence Report Development or related area is desirable. Certificate or diploma as Umoja Security Liaison Officer, Local Process Expert Certification in Human Resources, Finance and Travel or related area is desirable.

    Job Specific Qualifications

    Work Experience

  • A minimum of ten (10) years progressively responsible experience in programme, project
    management, administration or information technology is required.

  • Experience in data analysis and in developing Key Performance Indicator reports is desirable.

  • Experience in monitoring and reporting on the implementation of projects is desirable.

  • Experience as SAP(Umoja) Security Liaison Officer is desirable.

  • Experience in user access provisioning and administration in SAP or similar ERP is required.

  • The minimum years of relevant experience is reduced to five (5) years for candidates who
    possess a first level university degree.


  • English and French are the working languages of the United Nations Secretariat. For the
    position advertised, fluency in English is required. Knowledge of French is desirable.

    How to Apply

  • For more information and job application details, see; UN Regional Service Centre at Entebbe Information management officer Jobs in Uganda

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