UN Regional Service Centre at Entebbe Human Resources Assistant Jobs in Uganda

UN Regional Service Centre at Entebbe Human Resources Assistant Jobs in Uganda

Org .Setting And Reporting

  • The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to operating entities across the Secretariat, including departments, offices away from headquarters, peace operations, and
    regional commissions.

  • The Regional Service Centre in Entebbe, Uganda (RSCE), was established in July 2010,
    following the adoption of General Assembly resolution 64/269. The Centre provides efficient,
    client-oriented and scalable services with the goal of moving transactional, non-location dependent administrative functions to the Centre from its client entities.

  • In addition to these services, the Office of the Chief RSCE and support offices through the
    Deputy Chief RSCE provides overall guidance on the operations of the RSCE including strategic planning, communication, budgeting, human resources management, property management, quality assurance and business intelligence, conference services, record keeping and archive management, and audit response and risk management.

  • This position is located in the Client Services Pillar. The Human Resources Assistant at this level reports to the Client Services Officer, Client Support Unit.


  • Under the supervision of the Client Services Officer, Client Support unit, the Human Resources Assistant will perform the following duties:

    Administration of entitlements

    • Assist in the preparation of staff members' entitlements including claims, danger pay, daily
    subsistence allowance, mission subsistence allowance for Government Provided Personnel
    and Individual Uniformed Personnel, volunteer living allowance and any other allowances for
    payments iii conformity and adherence to applicable United Nations policies e.g. staff rules, financial regulations and rules, ST/AI Administrative issuances or practices, lPSAS policy framework etc.

    • Process the entitlements, benefits and payroll for the international and national civilian staff
    and non-staff on behalf of the Client Missions and/or the RSCE, as well as claims for official
    travel and expense reimbursements.

    • Assist in managing the Service Line as appropriate in the business processes related to
    payroll, leave entitlements, contract extensions, other entitlements, separations and final payments for civilian staff, non-staff and uniformed personnel.

    • Assist in the processes related to the on-boarding, Travel arrangements, payment of settling in grants, check-in, check-out and separation activities for civilian staff, uniformed personnel
    and non-staff, as well as the installation and repatriation of recognized dependents.

    • Monitor and evaluate the effectiveness of related guidelines, staff rules, HR rules and
    regulations, practices and procedures, and makes recommendations through the Service Delivery Manager where necessary.

    • Process and administer end to end entitlements and benefits of international staff members
    in the RSCE in an efficient and timely manner, i.e., Personnel Administration of Contracts,
    Personnel administration of movements, Time Management and Separations.

    • Advise internal and external clients on Benefits and Entitlements; Staff Rules and Regulations and HR guidelines and promotes a collaborative and client-oriented approach.

    • Review and process requests for entitlements and claims

    • Assist the service line with the administration and clarification on the processing of benefits
    and entitlements processes in compliance with the Rules and Financial framework.

    • Determine, certify and process financial entitlements related to appointments, reassignments, ongoing entitlements and salaries

    • Accurate and complete submission of claims and entitlements

    • Review and revise
    HR policy guidelines relating to Benefits and entitlements as deem necessary

    • Perform human resources administration of Benefits and Entitlements in UMOJA in linen with the delegation of authority, maintains UMOJA entitlements and HR local contracts and administration roles.

    • Assist in the review and processing of data pertaining to conditions of service.

    • Resolve queries escalated in iNeed in UMOJA.


    • Provide general office support services; drafts and/or processes a variety of correspondence
    and other communications.

    • Sets up and maintains reference files/records (electronic and paper).

    • Schedules appointments/meetings, monitors deadlines, etc.

    • Undertakes research on a range of HR related issues and assists in the preparation of

    • Maintains automated database containing HR related statistics and prepares periodic reports.

    • Performs a variety of administrative duties (e.g. leave recording, request for office supplies
    and equipment, etc.).

    • May provide guidance/training to less experienced staff.


  • Professionalism: Shows pride in work and in achievements. Demonstrates professional
    competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather
    than personal concerns. Shows persistence when faced with difficult problems or challenges;
    remains calm in stressful situations.

  • Communication: Speaks and writes clearly and effectively. Listens to others, correctly
    interprets messages from others and responds appropriately. Asks questions to clarify, and
    exhibits interest in having two-way communication. Tailors language, tone, style and format
    to match the audience. Demonstrates openness in sharing information and keeping people

  • Client orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view. Establishes and maintains productive partnerships
    with clients by gaining their trust and respect. Identifies clients' needs and matches them to
    appropriate solutions.

  • Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.


  • High school diploma or equivalent is required.

    Work Experience

  • A minimum of five (5) years of experience in human resources management, administrative
    services or related area is required.

  • Experience in application of UN Staff Rules and Regulations in an operational environment is
    desirable, including administration of a broad range of entitlements and benefits using SAP or


  • English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required; and knowledge of the French is desirable.

  • Knowledge of another official United Nations language is an advantage.

    How to Apply

  • For more information and job application details, see; UN Regional Service Centre at Entebbe Human Resources Assistant Jobs in Uganda

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