Uganda National Airlines Duty Manager Jobs

Uganda National Airlines Duty Manager Jobs

Job role

  • Reporting to the Entebbe Hub Station Manager, the Duty Manager will be responsible for a safe, seamless and efficient airport operation in order that Uganda Airlines' image, reputation, and Customer Service Levels are maintained and enhanced to the highest standards.

  • S/he will have a tight focus on on-time performance (OTP) and punctuality of all Uganda Airlines flights.

  • Ensure and maintain a healthy, safe, secure and cost-effective airport operation for Uganda Airlines, in compliance with the relevant industry regulatory and legislative requirements, company procedures and regulatory authorities.

  • Responsible for coordination of all passenger handling activities at Entebbe Hub during operations.

  • Drive continuous improvement in delivering the highest quality of customer service and punctuality in order to meet the needs and expectations of our customers.

    Key accountabilities/responsibilities

  • Ensure the cost-effective delivery of all ground handling services (passenger check-in, airport experience, baggage handling, and ramp handling).

  • Drive “On-Time Performance” culture (OTP) within the airport team and constantly engage all stakeholders to maintain the highest performance.

  • Organize and structure the station to meet the current and future needs of Uganda National Airlines Company Limited.

  • Implement plans to improve the safety and security of Uganda Airline's airport operations.

  • Interpret and monitor safety standards, regulations and security awareness.

  • Identify and report hazards, near misses, incidents, and accidents as well as maintaining a risk register in the station.

  • Prepare Daily, Weekly and Monthly Station Reports on Ground Handling activity.

  • Support and develop a high-performance team capable of achieving results by meeting the set benchmarks with minimum supervision.

  • Where necessary, file flight plans to comply with legal and company requirements to ensure aircraft operations safety.

  • Train and develop airport staff and ensure all staff training aligns with the strategic and business requirements of Uganda National Airlines.

  • Ensure a healthy, safe & secure working environment in compliance with relevant legislative/industry requirements.

  • Ensure that airport operation at the station is provided with the necessary resources and conducted in accordance with regulatory requirements, organization standards, and local procedures as well as IATA /ICAO international requirements.

  • Ensure that all airport services operations non-compliances (audit
    findings) are reported from an evaluation process and closed within the stipulated time frame.

  • Action should include identifying and addressing the root causes of the non-compliances.

  • Represent Uganda Airlines at the Airport Operators Committee (AOC) and update the business.

  • Establish and manage contacts at the highest level with the clients to enhance the airline image and facilitate the flow of information to maintain the edge over competitors.


  • Strong team management and customer service orientation and understanding.

  • Results-focused with a bias for action and on-time performance.

  • Well-developed commercial awareness and excellent negotiating skills.

  • Strong leadership aptitude and the ability to influence people at all levels through excellent interpersonal skills.

  • Ability to understand and work across cultural differences and barriers.

  • Five (5) years or more airline or ground handling experience in a similar role.

  • Responsibility for setting and delivering standards.

  • Experience in managing large numbers of people.

  • Attention to Detail and Quality.

  • Professionalism.

    Qualifications (knowledge, skills, experience)

  • University Graduate (Or 10 years’ relevant experience in lieu of a University Degree).
    IATA Diploma or equivalent airline/aviation training courses.

  • At least 3 -7 years at managerial level with a reputable airline (or reputable ground handling company); 3 years of which must have been in charge of a recognized airline hub in a similar role.

  • Excellent management and communication skills.

  • Load Control Training.

  • IATA Dangerous Goods Regulations (DGR).

  • Category 6 will be an added advantage.

  • ICAO Safety Management Systems (SMS).

  • Aviation Safety and Security (AVSEC) Training.

  • Airside Safety and Ramp Supervision Training.

  • Strong business management and revenue maximization skills.

  • Impeccable integrity and diligence.

    How to Apply

    For more information and job application details, see; Uganda National Airlines Duty Manager Jobs

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