Uganda National Airlines Check-in Agent Jobs
Uganda National Airlines Check-in Agent JobsJob PurposeReporting to the Passenger Services Supervisor the Check-in Agent will be responsible for receiving the traveling public and assist them through the entire departure chain, by checking them in, processing their baggage, assist with immigration formalities, pre-boarding and boarding them on to the departing flight.
Providing up-to-date information and excellent customer services to all Uganda Airlines passengers.
Ensure and maintain a healthy, Safe, Secure and Cost-effective operation for Uganda Airlines operations, in compliance with the relevant industry regulatory and legislative requirements, company procedures, and regulatory authorities.
Embrace and maintain a positive safety culture, a healthy and secure working environment in passenger services in compliance with relevant legislative and industry standards.
Attend pre and post-flight briefings and debriefs for all handled flights.
Inform passengers about any issues that may arise involving their flight/s and/or their baggage.
Consult, communicate and disseminate information as appropriate to passengers, staff and third-party service providers in order to eliminate lapses in service delivery resulting from lack of information.
Maintain a good relationship with other airlines and airport stakeholders to facilitate the smooth operations of Uganda Airlines.
Check-in passengers on the right flights.
Weigh baggage of passengers and tag them to the final destinations.
Pre-board passengers in the system totally with passengers boarded with those checked in.
Assist embarking passengers through the departure formalities.
Look after joining and transfer/transit passengers in the embarkation/transit lounge.
Make public announcements using the airport public address system.
Ensure the smooth and effective transfer of passengers at EBB Hub.
Implement departure and arrival processes in strict compliance and in accordance with the laid down safety and security procedures and in a timely manner in order to guarantee consistency in punctuality (OTP, baggage delivery, Meeting and escorting passengers to/from flights, passenger screening/profiling).
Adhere to laid down procedures that will enhance accurate flight reconciliation and post-departure transmission of messages.
Maximize revenue through the collection of excess baggage charges, change of reservation charges, while maintaining high-quality customer service at all touchpoints.
Ascertain efficient procedures and best practices in document verification in order to minimize risks to the airline without compromising on customer service standards.
Cover any other duties as may be directed from time to time in the interest of the company.
Airline passenger handling training.
Good report writing skills.
Judgment and decision-making skills.
Customer-focused and hospitable.
Cool, pleasant and approachable personality.
Attention to detail and quality.
Excellent communication and interpersonal skills.
Cross-culture sensitivity and respect.
Confident, decisive and proactive.
Ability to work well for long hours under pressure including shift work pattern.
Creative and innovative.
Qualifications (knowledge, skills, experience)
A-Level or Higher Diploma with experience in an all-round airport handling operation with relevant experience in as Check-in Agent.
At least 2 - 3 years’ relevant experience in a similar role with a reputable airline or reputable ground handling company.
Airside Safety Training.
Aviation Safety Awareness Training.
IATA Dangerous Goods Awareness Training.
Aviation Safety and Security Awareness Training.
Airport Operations Experience
Good computer knowledge.
Revenue and cost sensitive.
Foreign language, an added advantage.
How to Apply
For more information and job application details, see; Uganda National Airlines Check-in Agent Jobs
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