Uganda National Airlines Check-in Agent Jobs

Uganda National Airlines Check-in Agent Jobs

Job Purpose

  • Reporting to the Passenger Services Supervisor the Check-in Agent will be responsible for receiving the traveling public and assist them through the entire departure chain, by checking them in, processing their baggage, assist with immigration formalities, pre-boarding and boarding them on to the departing flight.

  • Providing up-to-date information and excellent customer services to all Uganda Airlines passengers.

  • Ensure and maintain a healthy, Safe, Secure and Cost-effective operation for Uganda Airlines operations, in compliance with the relevant industry regulatory and legislative requirements, company procedures, and regulatory authorities.

    Key accountabilities/responsibilities

  • Embrace and maintain a positive safety culture, a healthy and secure working environment in passenger services in compliance with relevant legislative and industry standards.

  • Attend pre and post-flight briefings and debriefs for all handled flights.

  • Inform passengers about any issues that may arise involving their flight/s and/or their baggage.

  • Consult, communicate and disseminate information as appropriate to passengers, staff and third-party service providers in order to eliminate lapses in service delivery resulting from lack of information.

  • Maintain a good relationship with other airlines and airport stakeholders to facilitate the smooth operations of Uganda Airlines.

  • Check-in passengers on the right flights.

  • Weigh baggage of passengers and tag them to the final destinations.

  • Pre-board passengers in the system totally with passengers boarded with those checked in.

  • Assist embarking passengers through the departure formalities.

  • Look after joining and transfer/transit passengers in the embarkation/transit lounge.

  • Make public announcements using the airport public address system.

  • Ensure the smooth and effective transfer of passengers at EBB Hub.

  • Implement departure and arrival processes in strict compliance and in accordance with the laid down safety and security procedures and in a timely manner in order to guarantee consistency in punctuality (OTP, baggage delivery, Meeting and escorting passengers to/from flights, passenger screening/profiling).

  • Adhere to laid
    down procedures that will enhance accurate flight reconciliation and post-departure transmission of messages.

  • Maximize revenue through the collection of excess baggage charges, change of reservation charges, while maintaining high-quality customer service at all touchpoints.

  • Ascertain efficient procedures and best practices in document verification in order to minimize risks to the airline without compromising on customer service standards.

  • Cover any other duties as may be directed from time to time in the interest of the company.


  • Airline passenger handling training.

  • Good report writing skills.

  • Judgment and decision-making skills.

  • Customer-focused and hospitable.

  • Cool, pleasant and approachable personality.

  • Well-groomed.

  • Attention to detail and quality.

  • Team player.

  • Excellent communication and interpersonal skills.

  • Cross-culture sensitivity and respect.

  • Confident, decisive and proactive.

  • Ability to work well for long hours under pressure including shift work pattern.

  • Creative and innovative.

  • Self-driven.

    Qualifications (knowledge, skills, experience)

  • A-Level or Higher Diploma with experience in an all-round airport handling operation with relevant experience in as Check-in Agent.

  • At least 2 - 3 years’ relevant experience in a similar role with a reputable airline or reputable ground handling company.

  • Airside Safety Training.

  • Aviation Safety Awareness Training.

  • IATA Dangerous Goods Awareness Training.

  • Aviation Safety and Security Awareness Training.

  • Airport Operations Experience

  • Good computer knowledge.

  • Revenue and cost sensitive.

  • Foreign language, an added advantage.

    How to Apply

    For more information and job application details, see; Uganda National Airlines Check-in Agent Jobs

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