Uganda National Airlines Baggage Tracing Supervisor Jobs

Uganda National Airlines Baggage Tracing Supervisor Jobs

Job role

  • Reporting to the Duty Manager, the Baggage Tracing Supervisor plays an important role in the airport operations of Uganda Airlines.

  • Our Baggage Tracing Supervisor plays a key role in service recovery to ensure that passengers’ problems with their baggage will be dealt with and act as an ambassador to greet and assist arriving passengers.

    Key accountabilities /responsibilities

  • Monitor baggage performance within the Uganda Airlines network.

  • Investigate any discrepancy cases related to baggage at Entebbe Hub and all outstations.

  • Design and implement up-to-date training materials for baggage services for all stations.

  • Monitor missing baggage tracking progress from the GHA team and ensure they provide update information to our passengers.

  • Ensure all stations follow SOPs to settle all the baggage discrepancy cases.

  • Deliver the highest service levels to all our customers.

  • Responsible for lost and found and damaged baggage handling.

  • Offer alternative solutions to settle baggage claims and render assistance to all passengers.

  • Trace missing baggage thoroughly.

  • Arrange delivery of mishandled baggage (MHB) to passengers promptly.

  • Record irregularities and follow up with passengers on a daily basis.

  • Update passengers on a daily basis on the status of their baggage.

  • Ensure phone calls are picked at all times with zero complaints from passengers.

  • Ensure that AHLs are updated in the “FF” element for all communication with passengers.

  • Perform any ad hoc duties assigned by management.


  • Airline passenger handling training.

  • Good report writing

  • Judgment and decision-making skills.

  • Customer-focused and hospitable.

  • Cool, pleasant and approachable personality.

  • High integrity and influencing skills.

  • Attention to detail and quality.

  • Team player.

  • Ability to lead, guide, motivate a team and make decisions.

  • Excellent communication and interpersonal skills.

  • Cross-culture sensitivity and respect.

  • Confident, decisive and proactive.

  • Ability to work well for long hours under
    pressure including shift work pattern.

  • Creative and innovative.

  • Self-driven.

    Qualifications (knowledge, skills, experience)

  • University graduate or relevant Higher
    Diploma with experience in an all-round airport handling operation with relevant experience in baggage services.

  • At least 3 - 5 years’ relevant experience in a similar role with a reputable airline or reputable ground handling company.

  • World Tracer Training (Mandatory).

  • Baggage Reconciliation Services (BRS) Training.

  • Airside Safety Training.

  • Aviation Safety Awareness Training.

  • IATA Dangerous Goods Awareness Training.

  • Aviation Safety and Security Awareness Training.

  • Airport Operations Experience.

  • ICAO Safety Management Systems (SMS) Training/Awareness.

    How to Apply

    For more information and job application details, see; Uganda National Airlines Baggage Tracing Supervisor Jobs

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