Uganda National Airlines Baggage Tracing Supervisor Jobs
Uganda National Airlines Baggage Tracing Supervisor JobsJob roleReporting to the Duty Manager, the Baggage Tracing Supervisor plays an important role in the airport operations of Uganda Airlines.
Our Baggage Tracing Supervisor plays a key role in service recovery to ensure that passengers’ problems with their baggage will be dealt with and act as an ambassador to greet and assist arriving passengers.
Key accountabilities /responsibilities
Monitor baggage performance within the Uganda Airlines network.
Investigate any discrepancy cases related to baggage at Entebbe Hub and all outstations.
Design and implement up-to-date training materials for baggage services for all stations.
Monitor missing baggage tracking progress from the GHA team and ensure they provide update information to our passengers.
Ensure all stations follow SOPs to settle all the baggage discrepancy cases.
Deliver the highest service levels to all our customers.
Responsible for lost and found and damaged baggage handling.
Offer alternative solutions to settle baggage claims and render assistance to all passengers.
Trace missing baggage thoroughly.
Arrange delivery of mishandled baggage (MHB) to passengers promptly.
Record irregularities and follow up with passengers on a daily basis.
Update passengers on a daily basis on the status of their baggage.
Ensure phone calls are picked at all times with zero complaints from passengers.
Ensure that AHLs are updated in the “FF” element for all communication with passengers.
Perform any ad hoc duties assigned by management.
Airline passenger handling training.
Good report writing skills.
Judgment and decision-making skills.
Customer-focused and hospitable.
Cool, pleasant and approachable personality.
High integrity and influencing skills.
Attention to detail and quality.
Ability to lead, guide, motivate a team and make decisions.
Excellent communication and interpersonal skills.
Cross-culture sensitivity and respect.
Confident, decisive and proactive.
Ability to work well for long hours under
pressure including shift work pattern.
Creative and innovative.
Qualifications (knowledge, skills, experience)
University graduate or relevant Higher
Diploma with experience in an all-round airport handling operation with relevant experience in baggage services.
At least 3 - 5 years’ relevant experience in a similar role with a reputable airline or reputable ground handling company.
World Tracer Training (Mandatory).
Baggage Reconciliation Services (BRS) Training.
Airside Safety Training.
Aviation Safety Awareness Training.
IATA Dangerous Goods Awareness Training.
Aviation Safety and Security Awareness Training.
Airport Operations Experience.
ICAO Safety Management Systems (SMS) Training/Awareness.
How to Apply
For more information and job application details, see; Uganda National Airlines Baggage Tracing Supervisor Jobs
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