Uganda Electricity Distribution Company Call Centre Agents Jobs in Uganda

Uganda Electricity Distribution Company Call Centre Agents Jobs in Uganda


Job Title: Call Centre Agents

Accountable to: Customer Care Manager.

Department: Finance

Duty Station: Head Office

Job Purpose:
  • To manage the call centre system by coordinating Field works orders to keep power on and offer timely responses to customers and stakeholders for Revenue generation.
  • Primarily responsible for receiving calls and providing professional, courteous and accurate information to UEDCL customers by utilizing excellent, in-depth knowledge of company products and programs as well as logging all customer’s complaints using the appropriate tools/systems provided for subsequent follow up.

    Principal accountabilities

  • Pick and answer customer calls promptly.
  • Ensure clear communications are passed to the customers over power availability
  • Gather Customer Complaints by categories
  • Follow-ups on complaints resolutions with the respective department or area
  • Make sure the call centre performance satisfies the customers’ expectations
  • Any other duty that may be assigned from time to time.

    Technical requirements/experience/qualifications.

  • Diploma in a Business related discipline.
  • A degree would be an added advantage.
  • Pursuing a professional course will be added advantage
  • Knowledge of Customer care, Customer Management System and Micro Soft Computer Application Packages
  • Must have at least One years’ relevant experience in a busy organization

    Uganda Electricity Distribution Company Call Centre Agents Jobs in Uganda

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