UAP Old Mutual Group Relationship Manager - Retail Schemes - Faulu Jobs in Kenya

UAP Old Mutual Group Relationship Manager - Retail Schemes - Faulu Jobs in Kenya


  • Reporting to the Head of Retail Banking and Bancassurance, the role-holder will develop business opportunities in the segment of the bank by creating schemes relationships for growth of the bank products.

  • S/he will ensure deeper penetration of the existing schemes by arranging for outreach activities in liaison with the branch teams.

    Minimum Requirements

  • A degree in a business-related field i.e. Bachelor of Commerce, Business Studies, Economics or Banking/Finance.

  • AKIB or Marketing Course

  • Formal training in lending/relationship management

  • At least 5 years managerial experience with proven track record for delivery of superior results

  • Experience in lending /credit management

    Job Specification

    Business Growth

  • Creating strategies for increased schemes penetration.

  • Modelling cross-selling initiatives to increase customer wallet share in existing schemes.

  • Based on market intelligence, s/he to advise the segment head on the product improvements necessary for a better appeal.

  • Identify and propose schemes business Growth Areas (GAs)

  • Marketing of the Bank products in the schemes

  • Increasing penetration of corporates with our products

  • Reintroducing our full product offering to enable us increase customer wallet share through cross-selling

  • Improve efficiency in handling Retail customer applications based on informed customer feedback

  • Quality management through timely payments

  • Brand appeal in and outside our Retail relationships through word of mouth advocacy.

  • Top of mind positioning of the Faulu brand in the respective corporates.

    Schemes Customer Service

  • Identify specific schemes customer needs and respond through product development

  • Working with marketing through the Head of Retail banking and Bancassurance to ensure a pleasant customer experience.

  • Need based cross-selling
    of all the Bank products and services including Bancassurance.

    Monitoring and Control of Bank's portfolio

  • Ensuring compliance with Bank's credit policy and Government regulations

  • Regularly monitor all non-performing accounts per scheme

  • Liaise with the respective scheme leadership to ensure facilitated booking, verification and tracking of clients who have left employment in various schemes.

  • Maintain and evaluate quality of Loans to ensure compliance with lending guidelines.

  • Advise whenever the MOU covenants need revamping or review for the optimal business.

  • Preparation of special business reports on credit disbursements, loan arrears and productivity in each scheme.

    Staff Functions

  • Adopting a proactive and energetic work style to enhance customer/ interdepartmental /branch delight.

  • Offer advice to the officers on matters and issues relating to Retail Schemes.

  • Upholding the required professional and technical knowledge by attending and contributing to the appropriate Training programmes

  • Communicating and reinforcing the AML-CTF compliance culture established by the board

  • Implementing and enforcing the board-approved AML, KYC & CFT policy within the Department, Unit or Branch.

    How to Apply

  • For more information and job application details, see; UAP Old Mutual Group Relationship Manager - Retail Schemes - Faulu Jobs in Kenya

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