UAERA Complaints Handling Officer Jobs in Uganda
UAERA Complaints Handling Officer Jobs in UgandaOverall Job Purpose Handle and resolve members complaints.
The key objective is to deal with complaints in a timely and fair manner, with each complaint receiving due consideration in a process that is managed appropriately and effectively.
Detailed Job Responsibilities
Receipt and record of all complaints from the public,members,and migrant workers
Responsible for handling & resolving complaints received via letter, email, as well as through regulatory bodies, i.e:MGLSD and any government bodies.
Obtain necessary information /updates from other departments for the resolution of the complaint.
Ensure a written official reply letter is provided to the complainant on company's decision and findings
To ensure complaint handling are in accordance to the existing regulations and guidelines
Prepare monthly/annual results and performance reports
Any other duties assigned by the Team Leader/Centre Manager
Excellent communication skills both orally and in writing
Excellent interpersonal skills
High level of Computer literacy
Language proficiency and writing skills
Basic knowledge of the Externalizing business
Problem Solving Skills
Decision Making Ability
Proven experience as call center supervisor or similar supervisory position
Experience in customer service is essential
Proficient in English; Good knowledge of additional languages will be a definite plus
Working knowledge of MS Office and Excel
Tech savvy with knowledge of telephone equipment and relevant computer programs
Knowledge of performance evaluation procedures
Outstanding communication and negotiation abilities
A results-oriented approach
Excellent organizational and leadership skills
Ability to work under pressure
The candidate should hold a bachelor’s degree in Social works and social administration.
How to Apply
For more information and job application details, see; UAERA Complaints Handling Officer Jobs in Uganda
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