UAERA Complaints Handling Officer Jobs in Uganda

UAERA Complaints Handling Officer Jobs in Uganda


Overall Job Purpose

  • Handle and resolve members complaints.

  • The key objective is to deal with complaints in a timely and fair manner, with each complaint receiving due consideration in a process that is managed appropriately and effectively.

    Detailed Job Responsibilities

  • Receipt and record of all complaints from the public,members,and migrant workers

  • Responsible for handling & resolving complaints received via letter, email, as well as through regulatory bodies, i.e:MGLSD and any government bodies.

  • Obtain necessary information /updates from other departments for the resolution of the complaint.

  • Ensure a written official reply letter is provided to the complainant on company's decision and findings

  • To ensure complaint handling are in accordance to the existing regulations and guidelines

  • Prepare monthly/annual results and performance reports

  • Any other duties assigned by the Team Leader/Centre Manager

    Qualities

  • Excellent communication skills both orally and in writing

  • Excellent interpersonal skills

  • Multi Lingual

  • High level of Computer literacy

  • Language proficiency and writing skills

  • Basic knowledge of the Externalizing business

  • Telephone Etiquette

  • Negotiation Skills

  • Interpersonal Skills

  • Problem Solving Skills

  • Decision Making
    Ability

    Requirements

  • Proven experience as call center supervisor or similar supervisory position

  • Experience in customer service is essential

  • Proficient in English; Good knowledge of additional languages will be a definite plus

  • Working knowledge of MS Office and Excel

  • Tech savvy with knowledge of telephone equipment and relevant computer programs

  • Knowledge of performance evaluation procedures

  • Outstanding communication and negotiation abilities

  • A results-oriented approach

  • Excellent organizational and leadership skills

  • Ability to work under pressure

  • The candidate should hold a bachelor’s degree in Social works and social administration.

    How to Apply

  • For more information and job application details, see; UAERA Complaints Handling Officer Jobs in Uganda


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