UAERA Call Center Agent Jobs in Uganda
UAERA Call Center Agent Jobs in UgandaOverall Job Purpose The Call Centre Agent will provide excellent service to all customers through provision of service
information, real time resolution of customer
queries, complaints, handling and identification of
Detailed Job Responsibilities
Answer incoming calls
Identify and escalate issues to supervisors
Email Queries to the responsible offices
Log all calls received on the system, indicating customer and query details as
Follow up customer calls where necessary
Ensure that all the details pertaining to complaint is obtained from the customer,
log all required details into the complaints management system and follow up for resolution of all complaints that can be resolved at first point of contact.
Any other duties assigned by the Team Leader/Centre Manager
Excellent communication skills both orally and in writing
Excellent interpersonal skills
Multi Lingual i.e English,Luganda,Arabic,Swahili,Runyankole etc
High level of Computer literacy
Language proficiency and writing skills
Basic knowledge of the industry especially safe labour migration.
Negotiation and mediation skills
Problem Solving Skills
Decision Making Ability
Proficient in relevant computer applications
1-3 years of experience in a call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
Strong phone and verbal communication skills along with active listening
Ability to multi-task, set priorities and manage time effectively
Degree in a business related course from a recognized university
How to Apply
For more information and job application details, see; UAERA Call Center Agent Jobs in Uganda
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