UAERA Call Center Agent Jobs in Uganda

UAERA Call Center Agent Jobs in Uganda


Overall Job Purpose

  • The Call Centre Agent will provide excellent service to all customers through provision of service
    information, real time resolution of customer
    queries, complaints, handling and identification of
    customer needs.

    Detailed Job Responsibilities

  • Answer incoming calls

  • Managing Complaints

  • Identify and escalate issues to supervisors

  • Email Queries to the responsible offices

  • Log all calls received on the system, indicating customer and query details as
    required.

  • Follow up customer calls where necessary

  • Ensure that all the details pertaining to complaint is obtained from the customer,
    log all required details into the complaints management system and follow up for resolution of all complaints that can be resolved at first point of contact.

  • Any other duties assigned by the Team Leader/Centre Manager

    Qualities

  • Excellent communication skills both orally and in writing

  • Excellent interpersonal skills

  • Multi Lingual i.e English,Luganda,Arabic,Swahili,Runyankole etc

  • High level of Computer literacy

  • Language proficiency and writing skills

  • Basic knowledge of the industry especially safe labour migration.

  • Telephone Etiquette

  • Negotiation and mediation skills

  • Interpersonal
    Skills

  • Problem Solving Skills

  • Decision Making Ability

    Requirements

  • Proficient in relevant computer applications

  • 1-3 years of experience in a call center environment

  • Knowledge of customer service practices and principles

  • Excellent data entry and typing skills

  • Superior listening, verbal, and written communication skills

  • Ability to handle stressful situation appropriately

  • Strong phone and verbal communication skills along with active listening

  • Ability to multi-task, set priorities and manage time effectively

  • Degree in a business related course from a recognized university

    How to Apply

  • For more information and job application details, see; UAERA Call Center Agent Jobs in Uganda


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