True North Customer Care Executive Jobs in Uganda
True North Customer Care Executive Jobs in UgandaOverviewJob Summary:
The position attends to customer queries, requests, instructions, suggestions/service feedback and disseminates information on bank products to both existing and potential customers to ensure effective address of their needs and an excellent customer experience.About True North
True North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali.
We are sourcing for a qualified and competent individual to fill the following key position for one of our Clients, a regional Commercial Bank with branches across the country.Job Title
: Customer Care ExecutiveReports to
: Front Office Head / Branch Operations ManagerLocation
: Across the CountryKey Responsibilities: Ordering and issuance of customer ATM cards and VISA cards.
Handling of customers’ balance requisitions processing and printing of requested interim and cycle statements
Ordering and issuance of cheque books
Handling customer queries
IBR confirmations (TTS SWIFTS EFTS AND RTGS)
Forex rates adjustments on the forex board
Effecting stop payments
Provide account balances to customers upon proper identification
Reporting stolen/misplaced ATM cards to ATM centre and any other duties allocated to you by your supervisors.
Certificate in Customer care and/or Marketing
Passionate about service and dealing with customers, excellent communication skills, Product knowledge, Problem solving skills, positive language, listening Skills, professionalism, ability to sell and positively influence customers
How to apply:
Please e-mail the following as a single document to firstname.lastname@example.org;
1. An application letter outlining your suitability for the position
2. Your current CV
3. Copies of your academic qualifications Applications shall close on Monday 16th Dec 2019.