True North Customer Care Executive Jobs in Uganda

True North Customer Care Executive Jobs in Uganda


Job Summary:

The position attends to customer queries, requests, instructions, suggestions/service feedback and disseminates information on bank products to both existing and potential customers to ensure effective address of their needs and an excellent customer experience.

About True North

True North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali.

We are sourcing for a qualified and competent individual to fill the following key position for one of our Clients, a regional Commercial Bank with branches across the country.

Job Title: Customer Care Executive

Reports to: Front Office Head / Branch Operations Manager

Location: Across the Country

Key Responsibilities:

  • Ordering and issuance of customer ATM cards and VISA cards.
  • Handling of customers’ balance requisitions processing and printing of requested interim and cycle statements
  • Ordering and issuance of cheque books
    Handling customer queries
  • IBR confirmations (TTS SWIFTS EFTS AND RTGS)
    Money transfers
  • Forex rates adjustments on the forex board
    Effecting stop payments
  • Provide account balances to customers upon proper identification
  • Reporting stolen/misplaced ATM cards to ATM centre and any other duties allocated to you by your supervisors.


  • Bachelor’s Degree
  • Certificate in Customer care and/or Marketing

    Interpersonal competencies:

  • Passionate about service and dealing with customers, excellent communication skills, Product knowledge, Problem solving skills, positive language, listening Skills, professionalism, ability to sell and positively influence customers

    How to apply:

    Please e-mail the following as a single document to;

    1. An application letter outlining your suitability for the position

    2. Your current CV

    3. Copies of your academic qualifications Applications shall close on Monday 16th Dec 2019.

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