True North Assistant Relationship Manager-SME Jobs in Uganda

True North Assistant Relationship Manager-SME Jobs in Uganda


Job Summary:

The position is responsible for growing and maintaining healthy personal and SME banking portfolio (personal loans, SME loans, accounts and e-products) and to act as a reliable point of contact for new and existing personal and SME banking customers.

It ensures that the customers’ banking needs are identified and fulfilled efficiently and cost-effectively, while managing risks associated with new accounts, loan portfolio, account mandates and related process flow.

About True North

True North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali.

We are sourcing for a qualified and competent individual to fill the following key position for one of our Clients, a regional Commercial Bank with branches across the country.

Job Title: Assistant Relationship Manager-SME

Reports to: Branch Manager

Location: Across the country

Key Deliverable:

  • Create and Manage client relationships and accounts to minimize attrition.
  • Sourcing for new personal and SME banking business opportunities in coordination with the sales team and other units.
  • Adherence to KYC and AML policies and procedures.
  • Cross sell bank products including assets, liability and electronic banking products
  • Initiate personal and SME loans applications and ensure good underwriting practices.
  • Prepare and submit relevant reports.
  • Managing personal and SME banking portfolios and monitor daily branch budget for all accounts.
  • Sales
    calls and market intelligence gathering
  • Monitor overdrawn, inactive, dormant and zero balance accounts and initiate relevant reports.
  • Receive and solve or escalate both verbal and written customer complaints as well as update complaints register.
  • Any other duties that may be allocated from time to time.
  • Risk profiling of potential clients and ensure adherence to KYC and AML policies and procedures.


  • Bachelor’s degree in Business and/Finance or a related field from a recognized and reputable institution.


  • At least 1.5 years working experience in front line sales, credit analysis and customer service
  • Good understanding of banking products, policies and procedures.
  • Sound knowledge of the bank products and processes such as account opening and documentation.
  • Credit knowledge including understanding and interpretation of financial statements.
  • Understanding of behaviour and application scoring systems and how to use relevant scoring software.
  • Understanding risk management principles, credit scoring principles and procedures.
  • Possession of fine underwriting skills and good understanding of personal credit processes
  • Understanding of competitors and their products and services
  • Attend relevant courses and e-learning sessions.
  • Good understanding of existing customer profiles.

    Interpersonal competencies:

  • Organized, proactive, Innovative, reliable, empathetic, persuasive, good team player, decisive, result oriented, energetic, active, with integrity and culturally sensitive.

    How to apply:

    Please e-mail the following as a single document to;

    1. An application letter outlining your suitability for the position

    2. Your current CV

    3. Copies of your academic qualifications Applications shall close on Monday 16th Dec 2019.

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