Tradethiopia.com Customer Service Representative Jobs

Tradethiopia.com Customer Service Representative Jobs


Job Description

  • We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

  • The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day-to-day basis, placing orders, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing the best resolution.

    Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Talking to people and proactively solving issues.

  • Be responsible for converting customers into passionate evangelists

  • Communicate with customers via phone, email and chat

  • Provide knowledgeable answers to questions about service/product, pricing and availability

  • Work with internal departments to meet customer's needs

  • Data entry in various platforms

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our services inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments, and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Managing a team of junior customer service representatives.

  • Ensure customer satisfaction and provide professional customer support.

    Role Description:

  • To provide customer satisfaction on every call / e-mail.

  • To ensure closure of the orders / e-mail within the prescribed TAT

  • To provide speedy resolution

  • Willingness to work in 1 rotational week off & rotational Shifts

  • To resolves service problems by clarifying the customer's complaint.

  • Excellent in providing customer service.

  • Time management.

  • Polite while dealing with people on calls and emails.

  • Should be flexible to work, in order to resolve client queries.

  • Should be proactive in following up on customer queries.

  • Should have previous customer support experience(voice / chat).

    Job Requirements

    Qualification:

  • Degree in computer science, IT, Software Engineering , Computer Engineering or related fields.

    Experience:

  • At least 3 years' of relevant work experience.

  • Ability to stay calm when customers are stressed or upset.

  • Comfortable using various social Medias.

  • Experience working with customer support.

  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills.

  • Ability to multi-task, organize, and prioritize work.

  • Experience in customer service or call center background preferred.

  • Knowledge of multiple languages English is Must.

    How to Apply

  • Interested and qualified applicants should apply through the email below

  • recruitment@tradethiopia.com


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